Blockbuster Video Videos Returned, Now In Collection Agency Norfolk Virginia

Look on your TV cabinet and I bet you you'll find those movies that you returned.

I rent 10-15 movies per month from Blockbuster, and it is not uncommon for me to get a recorded phone call about a movie I never returned. It always turns out that a blockbuster employee forgot to "check-in" the movie when it was returned. Apparently, they are just too busy to do their jobs. My suggestion would be as follows: visit the store and request to speak with the manager. Have the manager physically scan every copy of the particular DVD title in questions. Odds are, it will show up (especially if it is a slow moving title). Another possibility is that Blockbuster already found their error (because someone wanted to check out the movie that you supposedly have and the computer system caught it) and then Blockbuster never notified the collection agency.

I have been to our local bb and asked for a movie that was out, they often look at the ones just dropped in the outdoor drop off and rent it to me without checking it in first

Hello,

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CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Isn't it against the law for a credit repair company to charge fees BEFORE doing the work? The website asks for fees upfront before any action is taken by your company.

Seems to me this is what got Hargrave & Associates in trouble with the FTC

"Bigcraig
Irmo, South Carolina
U.S.A.
Just Returned

I have been to our local bb and asked for a movie that was out, they often look at the ones just dropped in the outdoor drop off and rent it to me without checking it in first
"

Yeah, that doesn't matter.
If someone goes to check out a movie, it has to be checked in first. A movie may not be checked out to more than one account at a time. A little screen will pop up asking to check the movie in to check it out. You hit Y and it's checked in and then checked out to the current customer.

There's also a report called an FOS. FOS is Found On Shelf. It gets done every morning and looks for movies that are 7-8 days late. Of course, some are found. It doesn't mean employees aren't doing their jobs, it could be also a number of OTHER things...for instance...someone new was just hired and every new person misses a few. A customer came up and asked something and eyes looked away and someone grabbed the movies. Blockbuster employees are humans, they (we) are not 100% perfect. And before you get mad over a movie...just remember, it's a movie.