HelpMeDownload,com
Internet
United States of America
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HelpMeDownload,com Was trying to download Itunes Updated version. Was taken to this website. Did not authorize the $65.59 charge. Was unable to download. Took my computer to a technology group the next day that download Internet
*Consumer Comment: Curious
1Author
1Consumer
1Employee/Owner
I was trying to download the latest version of Itunes. I was directed to this website. Unsure of what I was suppose to do I continued through part of the process. I clicked on the $19.95 for one year but was unable to download the latest version. I escaped out of the process. I then had a charge of $65.59 on my bank statement the next day. I ended up taking my computer to a technology group that downloaded it for free.
I did not authorize the $65.59 charge. If anything I feel that I would only be liable for the $19.95 for one year
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REBUTTALS & REPLIES:
1Author
1Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: freedwonloadzone.com - London (United Kingdom)
SUBMITTED: Thursday, December 15, 2011
POSTED: Thursday, December 15, 2011
Good Day,
I feel sorry for this inconvenience. I understand that you did not authorize the $65.59 charge. I am a customer service representative from HelpMeDownload.Com and I am the best person to help you resolving this issue. You can chat with us or send us an email concerning this problem. Thank you for your time.
Regards,
Support Team
support@freedownloadzone.com
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#2 Consumer Comment
AUTHOR: Flynrider - Phoenix (USA)
SUBMITTED: Thursday, December 15, 2011
POSTED: Thursday, December 15, 2011
The most current version of iTunes is always available free from Apple. Why would a third party company need to be involved at all? Especially one that seems to charge for things that are generally available for free.
