• Report: #808472

Complaint Review: HelpMeDownload,com

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  • Submitted: Monday, December 12, 2011
  • Last Posting: Thursday, December 15, 2011
  • Reported By: anonymous — Milton Florida United States of America
HelpMeDownload,com
Internet United States of America

HelpMeDownload,com Was trying to download Itunes Updated version. Was taken to this website. Did not authorize the $65.59 charge. Was unable to download. Took my computer to a technology group the next day that download Internet

*Consumer Comment: Curious


1Author 1Consumer 1Employee/Owner

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I was trying to download the latest version of Itunes. I was directed to this website. Unsure of what I was suppose to do I continued through part of the process. I clicked on the $19.95 for one year but was unable to download the latest version. I escaped out of the process. I then had a charge of $65.59 on my bank statement the next day. I ended up taking my computer to a technology group that downloaded it for free.

I did not authorize the $65.59 charge. If anything I feel that I would only be liable for the $19.95 for one year 

This report was posted on Ripoff Report on 12/12/2011 8:06:08 PM and is a permanent record located here: http://www.ripoffreport.com/video-stores/helpmedownload-com/helpmedownload-com-was-trying-94048.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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1Author 1Consumer 1Employee/Owner
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#1 Employee

Contact Information

AUTHOR: freedwonloadzone.com - London (United Kingdom)

Good Day,

I feel sorry for this inconvenience. I understand that you did not authorize the $65.59 charge. I am a customer service representative from HelpMeDownload.Com and I am the best person to help you resolving this issue. You can chat with us or send us an email concerning this problem. Thank you for your time.


Regards,
Support Team
support@freedownloadzone.com
Web-chat is now available!
http://onlinechat.helpmedownload.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=6&siteID=11&queueID=19

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#2 Consumer Comment

Curious

AUTHOR: Flynrider - Phoenix (USA)

  The most current version of iTunes is always available free from Apple.   Why would a third party company need to be involved at all?   Especially one that seems to charge for things that are generally available for free.
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