NETFLIX.COM charged me for DVD's I never received

I was a member of Neflix for almost one year. I was a great customer for them as I never ordered more than 10 DVD's in a month, and a couple months I did not order any.

Over the months, I did find that the time it took to DVD's was becoming inconsistent as well as slightly more delayed. I remember when I signed up for their "free trial" I got my DVD's within 2 days. Later, it would take up to 5 days to get my DVD's.

Suffice it to say, I was becoming unhappy with the service. Although it may have just been a problem with the post office, I don't have to deal with this at Blockbuster. I thought about quitting their service.

The final straw came when 3 movies never came: The Rookie, Ready to Rumble, and Rock Star. I went to the website and reported the movies as never received. They sent me e-mail's saying that they would re-send them. I waited a week, but still the movies never came. Hence, I reported the movies lost and quit their service.

A couple days later they notified that my account was cancelled, and that I would have to return the DVD's or be charged $20 for each of them. I e-mailed them back again, saying that I had never received the DVD's, so they had no right to charge me. Of course, they have now made 3 charges to credit card, one for each movie "lost".

Their customer service is so bad, that they do not even provide a customer service phone number so that all correspondence must be done through e-mail. I requested that they have someone call me so that I could discuss this problem with a human being. Of course they never called.

Currently, I am disputing these charges through the billing department of my credit card.

Godwin
San Francsico, California