UltimateDvdShop - TVaddicts.tv DEbited $288.32from checking account for sale of 45 DVDs for Seasons 1-9 The Virginian series on December 16,2007 and have told me they are on backorder. Have not received any more messages or calls from them since January. Internet

I discovered this scam after ordering for myself in October (07). It took a couple of months but I got my credit card refunded so I would make the following suggestion so that you, and anyone else who is having difficulties with this company, can get their money back.

I tried cancelling my order through email, they said the refund would take a week or two. Nothing. I tried again to get my refund, still longer. Then I received an email saying my order was shipped (in December). I emailed them again giving them attitude about how my order was cancelled in October and should not have been shipped and demanded my refund. They shipped it anyways and I returned it without opening it. I kept emailing and also made multiple attempts to talk with them through "Live Chat." Each time I was assured I would get my refund. I even talked with my credit card company and with Allied, who does the billing for them I suppose, and was told I had to wait to get refunded after the payment was posted to my account. After many many emails and live chats demanding I get my refund it finally happened in February (08).

My suggestion to everyone is to keep trying. Put pressure on them to refund your money..it worked for me.

Here's an example of my so called pressuring..

I received the package weeks ago and SENT IT BACK. I CANCELLED MY ORDER (Order #: 156924) BACK IN NOVEMBER and have yet to see the refund on my credit card. I have been in contact with your company online for several weeks. My REFUND SHOULD HAVE BEEN PROCESSED A WEEK AGO.

PLEASE REFUND MY CREDIT CARD IMMEDIATELY. I HAVE BEEN WAITING LONG ENOUGH.

THANK YOU

Please wait for a site operator to respond.
[Image:11302007_103549_0.bmp]You are now chatting with 'karen'
karen: Hi
karen: How may I help you?
you: hi, i cancelled my order over 3 weeks ago, i was told it would take 6-12 business days to get a refun and i have not gotten my refund yet
you: i would like my refund
karen: Do you an order number?
you: 156924
karen: Please hold on for a moment?
you: sure
karen: Upon checking from our record your refund request is under review
you: what does that mean
karen: We are still reviewing your refund request
you: but why
karen: We will notify you through email once your request has been refunded to your account
you: how long will it take now
you: i've already waited a long time
karen: For one week
you: fine, one week and my refund better come through
you: this is getting ridiculous
karen: our apology for the delay of your refund
you: sure
you: have a nice day