• Report: #525030

Complaint Review: Elite Warranty Inc.

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  • Submitted: Tuesday, November 17, 2009
  • Last Posting: Tuesday, November 17, 2009
  • Reported By: Matt — Orem Utah U.S.A.
Elite Warranty Inc.
P.O. Box 404 Springville Utah 84663-0404 United States of America

Elite Warranty Inc. Elite Warranty Took my money for a warranty and will not give me a refund or transfer it to my new car. Springville, Utah

*Consumer Comment: What does your contract say?


1Author 1Consumer 0Employee/Owner

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I had purchased a warranty through Elite Warranty. I since then bought a new car and they are unwilling to transfer or refund my warranty. They tell m My name is Matthew Snyder. I have recently done some business with Elite Warranty Inc. I purchased a Jeep cherokee on June 30th 2009 from a small dealership. I also purchased an extended warranty on this vehicle to cover me for an additional 60 months/ 100k miles for the amount of $795.00 through Elite Warranty. I have since then traded our vehicle in due to my wife expecting another baby and our family needing a larger car to accommodate the addition when he/she comes. I contacted Elite Warranty to either transfer the warranty with the vehicle to the new buyer, transfer the warranty to my new vehicle (less the time i had the jeep), or to get a refund for the amount that i spent on the warranty. The first individual that i spoke to was Colen Sweeten. He took my warranty info and then told me that there was nothing i could do. I asked for his manager and he told me that the owners name was Sid Bastian and to contact him at 801-420-4777. I then contacted Sid to reach a resolution. I told him the situation and that i would just like to either have the remaining time on my warranty transfer to my new vehicle or to get even a partial refund of the $795. At no time during my ownership of the Jeep, did i have to use their warranty. He said that the most he could do is offer me a small discount if i wanted to purchase another warranty through their company for my new vehicle. I refused this option. I told him i couldn't and wouldn't spend any more money with them. I feel it is very unfair and unethical for a company to take this money even though i have not used their warranty at all and leave me with nothing. Elite Warranty is out no money for my contract with them yet now i am out $795 and have nothing for it. I feel that i should either be able to apply the money i paid for their service toward my new vehicle or get a refund since they haven't done anything and are out no money. I am very unhappy with their company and would like to know what my options are in getting this resolved. I am a hard working father and husband and a full time student. I am very honest when i deal with others i just don't know why others cannot be as well. I understand business and contracts but the bottom line is that I am not asking a whole lot, I am simply asking that the right thing be done to rectify this situation. Matt

This report was posted on Ripoff Report on 11/17/2009 5:01:16 PM and is a permanent record located here: http://www.ripoffreport.com/warranty-companies/elite-warranty-inc/elite-warranty-inc-elite-warr-7f769.htm.

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#1 Consumer Comment

What does your contract say?

AUTHOR: Flynrider - Phoeix (U.S.A.)

SUBMITTED: Tuesday, November 17, 2009

 "I understand business and contracts but the bottom line is that I am not asking a whole lot,"

  If it says the warranty is not transferrable, you should not expect the company to transfer it.   If you understand business and contracts, that should be clear.

  That said, most of these third party warranties aren't worth the paper they're printed on.    If you ever do make a claim, they'll show you plenty of fine print that describes why they don't have to pay.   In reality, you were out the money when you initially bought the warranty.  Search this site's "Auto Warranties" section for hundreds of examples.


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