I had a similar story with Safilo. bought Gucci glasses around $300 retail, and months later, one of the hinges broke. 2 eye stores I took the glasses to told me it's unrepairable and that those glasses were poorly made.
after PAYING Safilo to "evaluate" my glasses, they determined that they were not a manufacturer's defect, and they generously offered to sell me the same glasses at a "courtesy" discount of $169. a quick internet search found that this is the current retail price of these glasses anyway...
that's a good business model they have there. they collect free leads who obviously need product, and basically trying to sell them under the cover of offering a "warranty". what a sham.
Limor
Brooklyn, New York
U.S.A.