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  • Report: #519117

Complaint Review: Warranty Experts - GO RV Network - Jason Flowers, Dan Weldon

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  • Submitted: Tuesday, November 03, 2009
  • Last Posting: Thursday, March 24, 2011
  • Reported By: Dean — Davie Florida United States of America
Warranty Experts - GO RV Network - Jason Flowers, Dan Weldon
9355 Bandera Road ste#140 San Antonio Texas 78250 United States of America

Warranty Experts - GO RV Network - Jason Flowers, Dan Weldon Jason Flowers Scam artists San Antonio, Texas

*Consumer Comment: Go Rv - Very Happy with Jason Flowers and Paul Simpson


1Author 3Consumer 1Employee/Owner

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Don't trust this company!  They made promises & now don't deliver.

I purchased a warranty 3 years ago and was promised if I didn't use it that I would get a full refund.  Sounds great, right?  So unless it was a high priced item I fixed it myself.  Turns out now that my refund is due and they are no where to be found. 

 I have called over 50 times in the last month & sent numerous emails.  I have not received a single response.   

So now I am left holding the bag.  The empty bag!

 

This report was posted on Ripoff Report on 11/3/2009 4:36:01 PM and is a permanent record located here: http://www.ripoffreport.com/warranty-companies/warranty-experts-go/warranty-experts-go-rv-netwo-2ebf8.htm.

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REBUTTALS & REPLIES:
1Author 3Consumer 1Employee/Owner
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#1 Employee

Please Contact Us!

AUTHOR: Paul - (United States of America)

SUBMITTED: Friday, October 29, 2010

Hello,
 
I am Paul Simpson, Vice President of Go RV Network, Inc.
 
First let me say, I have never been contacted by this person about this complaint. We can't resolve an issue until we know that one exists. I have tried to locate this person in our Customer Database and I can't seem find him. Would you please contact me and provide a copy of your Warranty Contract and receipt. If you bought from us, I will get this issue resolved and you will be happy.
 
As for Warranty Experts, we have No Association with Warranty Experts at all. In 2008 our Warranty Division hired one of their employees, Jason Flowers. Jason was employed by our company Two Years before Warranty Experts went out of business. Jason is an excellent employee with a 98.4% Customer Satisfaction Rating and everyone who has had contact with Jason can attest to his customer friendly demeanor. 
 
If anyone has an issue in the future, please feel free to contact me directly. I will get it resolved.
 
Paul Simpson
Vice President
Go RV Network, Inc.

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#2 Consumer Comment

How do we contact Paul Simpson

AUTHOR: coyote14fan - Scottsdale (USA)

SUBMITTED: Wednesday, March 23, 2011

Paul,

How do we contact you?  I am trying to call your offices and the phone calls are not able to go thru.

I also have dealings with Jason Flowers and I have not received a copy of my policy that I ordered in Sept 2009.

Please advise
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#3 Consumer Comment

Happy ending with Go RV

AUTHOR: coyote14fan - Scottsdale (USA)

SUBMITTED: Thursday, March 24, 2011

Follow up to my earlier post about trying to contact Paul Simpson.  Very happy to report that after sending Go RV an email with my question/concerns, Paul Simpson quickly, within hours called me and assured all is ok, policy is in force and is sending out a copy.

I was very happy with the quick response.  Come to find out the reason phones were not working was because 1-800 phone line had been cut.

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#4 Consumer Comment

Go Rv - Very Happy with Jason Flowers and Paul Simpson

AUTHOR: coyote14fan - Scottsdale (USA)

SUBMITTED: Thursday, March 24, 2011

A follow-up to my earlier concern...

I want to express how very happy I am with Jason Flowers and Paul Simpson with Go Rv.com.

They were very quick to reply/respond to me when I was not able to reach them thru their 1-800 number and explain to me about a cut phone line that was blocking 1-800 calls from reaching them.

They have both been very couteous and professional in handling my concerns. They expressed to me that my policy has been and still is in force since I purchased it in 2009.

They are also very graciously sending me out another copy for my records.

We highly recommend Go RV.com rv extended warranty company and Jason and Paul, both for their excellent customer service with us and for their quick, speedy and professional response to our questions.  There should be more businesses like this out there today.

Best wishes for many years of successful business!
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