Netfirms - Netfirms.com Domain Transfer Rip Off Buffalo New York

I would like to take the time to address this persons complaint.

They initiated a registrar transfer of one of their domain names from another registrar, over to Netfirms. When a registrar transfer occurs, the gaining registrar (us in this case) adds one (1) year to the registration of a domain name. This year is required to be added in order for the transfer to take place. As we are now the registrar of the domain, the year was successfully added to the domain making the expiration date 2010 . This means that at the time we received the transfer request, the expiration date was 2009

The domain was transferred TO Netfirms within 7 days of when this registrant states the domain was renewed with its old registrar. Registrars have a certain time frame with the registry in which they can cancel renewals.

The gaining registrar(Netfirms) is not able to remove years from an already registered domain. We simply take the domain as is, and add one year to it in order to complete the transfer.

Netfirms has phone me to "Renew" my domain,  this is underhanded,  I have never registered a domain with Netfirms. They attempt to blur the fact that you are transferring your domain, not just renewing it.