• Report: #458701

Complaint Review: House Of Brides Online Store

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  • Submitted: Thursday, June 04, 2009
  • Last Posting: Wednesday, June 17, 2009
  • Reported By: — Los Angeles California
House Of Brides Online Store
http://www.houseofbrides.com/home.php Nationwide U.S.A.

House Of Brides Online Store Never delivered bridesmaid dresses Internet


1Author 0Consumer 1Employee/Owner

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Dress orders for six bridesmaids were placed in Feb 2009. All of the dresses arrived except for two. The bridesmaid's had been checking the status online and everything was apparently fine. But two weeks before the wedding the dresses still haven't arrived.

We called and were told that the orders had been cancelled two months ago. They had no cancellation forms to prove this, no refund's had been given, and the web site still said the dresses were on the way.

We spoke to three different people and each were unbelievably rude. One even hung up on us. We sent them copies of reciepts and order forms and they said they would give full refunds, but still wouldn't admit they had made some sort of error.

The wedding is in 17 days and there's no where that rushes the dresses that fast. House of Bride's has ruined my sister's wedding day and the people we spoke to couldn't care less.

Do not use this online store unless you also want your wedding to be ruined. They are running some sort of scam.

Smugflower
Los Angeles, California
U.S.A.

This report was posted on Ripoff Report on 6/4/2009 5:30:29 PM and is a permanent record located here: http://www.ripoffreport.com/wedding-services/house-of-brides-onli/house-of-brides-online-store-n-a6b4w.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Customer Assistance

AUTHOR: X - X (U.S.A.)

SUBMITTED: Wednesday, June 17, 2009

We apologize for any inconvenience you may have experienced. House of Brides strives for excellence in customer service to ensure our customers' satisfaction.

House of Brides was established in 1929 and has since grown to 6 full-service bridal stores assisting over 30,000 customers annually. We also have our international website, www.houseofbrides.com, which receives 10 million unique yearly visitors. Customers come to House of Brides because of our proven record of outstanding service, selection, and prices. We enjoy an approval rating of over 99.99% among our customers. We, however, understand from time to time we may not have met a customer's needs to their full satisfaction. Every customer is important to us and therefore, we'd like to extend an invitation to contact House of Brides for further discussion of your issue. Please contact service@houseofbrides.com. A representative will contact you within 48 business hours.

House of Brides understands the importance of this experience and wishes you the very best.

Thank you,
House of Brides
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