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  • Report: #222707

Complaint Review: House Of Brides

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  • Submitted: Tuesday, November 28, 2006
  • Last Posting: Monday, December 01, 2008
  • Reported By: — Rutherford New Jersey
House Of Brides
730 N. Franklin Street Suite 300 Chicago Illinois 60610 U.S.A.

House Of Brides ripoff tried to have shoes resent with correct size they shoehorned me instead Chicago Illinois


1Author 0Consumer 1Employee/Owner

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Ordered shoes for my fiance', when they sent confirmation almost 2 weeks later, it was wrong. Called up and took almost 2 MONTHS! to try to get corrected.
Talked to Debbie and explained I was trying for almost 2 months to get order changed to the correct size. She basically told me I was out of luck because of the way the order went in.

I told her that there was some correspodance that I had with someone there. She said they had no record of me calling or sending e-mails! What thieves! They said I have to send them $10.00 to reship the shoes to the CORRECT address that they also botched up, for shoes that are 1 1/2 sizes too big for my fiance's feet!!
These people suck! All they are interested in is sacking your wallet and not giving a damn about their customers. They're lucky I live in NJ....These b**tards should be sued.

Charles
Rutherford, New Jersey
U.S.A.

This report was posted on Ripoff Report on 11/28/2006 5:01:15 PM and is a permanent record located here: http://www.ripoffreport.com/wedding-services/house-of-brides/house-of-brides-ripoff-tried-t-cef77.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Customer Assistance

AUTHOR: X - X (U.S.A.)

SUBMITTED: Monday, December 01, 2008

Dear Customer,

We apologize for any inconvenience you may have experienced. House of Brides strives for excellence in customer service to ensure our customers' satisfaction.

House of Brides was established in 1929 and has since grown to 6 full-service bridal stores assisting over 30,000 customers annually. We also have our international website, www.houseofbrides.com, which receives 10 million unique yearly visitors. Customers come to House of Brides because of our proven record of outstanding service, selection, and prices. We enjoy an approval rating of over 99.99% among our customers. We, however, understand from time to time we may not have met a customer's needs to their full satisfaction. Every customer is important to us and therefore, we'd like to extend an invitation to contact House of Brides for further discussion of your issue. Please contact service@houseofbrides.com. A representative will contact you within 48 business hours.

House of Brides understands the importance of this experience and wishes you the very best.

Thank you,
House of Brides
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