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  • Report: #418158

Complaint Review: GNS Slimbody

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  • Submitted: Friday, January 30, 2009
  • Last Posting: Tuesday, June 23, 2009
  • Reported By:tampa Florida
GNS Slimbody
GNS, Inc. 6452A Fig St Arvada Colorado 80004 U.S.A.

GNS Slimbody GNS Charged my card the full price of a product I Canceled! GNS, Inc. Arvada Colorado


1Author 0Consumer 1Employee/Owner

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I ordered a trial for 3.95 and as soon as I received it I called them to cancel the automatic shipments, and a week later I got charged 79.90 for no product.

Vanessa
tampa, Florida
U.S.A.

This report was posted on Ripoff Report on 1/30/2009 11:03:18 AM and is a permanent record located here: http://www.ripoffreport.com/weight-control/gns-slimbody/gns-slimbody-gns-charged-my-ca-3by68.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
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#1 Employee

Company Response

AUTHOR: Gns - Arvada (U.S.A.)

Vanessa,
You were billed for the trial order you already received and not for any additional shipments. The offer that you ordered from is a free trial offer. You pay only the shipping and handling up front, if you try the product and determine that you are unsatisfied you can return the unused portion within the trial period and not be billed a thing. If you keep the product then you would be billed for them after the trial period ends. Even after your trial period ends you still have a period of time (up to 30 days from your date of purchase), to return your trial order to be reimbursed.

Also included with this offer is an autoship program which begins 45 days after the date your order is placed. It appears as though you called and cancelled the autoship program but did not return your trial order and were charged $79.90 for the trial order that was kept. We apologize if there was any misunderstanding with this offer. If you have any additional questions in regard to your order please don't hesitate to contact customer service at 1-800-595-4670.

Thank you,

Supervisor
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