Acai Burn
3600 Army Post Rd
Des Moines Iowa 50321
U.S.A.
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Acai Burn $59.95 is not free Des Moines Iowa
1Author
0Consumer
0Employee/Owner
I ordered a free sample of acai capsules from this business. My bill was to be $4.95 for shipping and the 30 day supply of capsules was to be a free trial. I printed the bill of sale as a receipt for the transaction and gave them my credit card for the postage. After receiving the capsules I decided I did not want to continue to receive shipments at a cost of $59.95 per month for a 3 month supply. That would be almost $180.00 to continue with the program.
When I called to cancel I was told it would cost me $59.95 for the 30 day supply I already received. When I asked about the free trial they explained that was for the program and not the capsules. My paperwork distinctly states 30 day supply of capsules for the price of FREE plus shipping of $4.95 for a grand total of $4.95. Now they want $59.95 for these free capsules.
Beth
Racine, Wisconsin
U.S.A.
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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner
Updates & Rebuttals
#1
AUTHOR: Gemma R. - Las Vegas (USA)
SUBMITTED: Friday, September 04, 2009
POSTED: Friday, September 04, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers’ .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Respectfully,
#2
AUTHOR: Gemma R. - Las Vegas (USA)
SUBMITTED: Friday, September 04, 2009
POSTED: Friday, September 04, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers’ .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Respectfully,
