ACAI BURN
.acaiburn.com
Internet
U.S.A.
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ACAI BURN - RIP OFF/SCAM ACAI BURN: IS NOT A FREE TRIAL THAT YOU CAN TRY FOR FREE!!! IT'S A SCAM!! DO NOT BUY ACAI BURN!!! Internet
1Author
0Consumer
0Employee/Owner
AFTER SEEING ALL THE ACAI NEWS ON T.V. AND ON THE WEB EX) ACAI BERRY ON OPRAH, ON RACHAEL RAY....) I THOUGHT I HAD NOTHING TO LOSE WHEN I ORDERED ACAI BURN. (ABSOLUTELY FREE TRIAL THE WEBSITE HAD SAID) THEN WHEN THE SHIPMENT CAME IN, I WAS CHARGED $4.95 FOR SHIPPING. i WAS OKAY WITH THAT. BUT KNOWING HOW THESE SCAMS WORK, I CANCELLED THIS PRODUCT IMMEDIATELY AFTER I RECEIVED IT IN THE MAIL, THINKING I COULD TRY THE FREE BOTTLE FIRST. WHEN I CANCELLED THE PRODUCT. I IMMEDIATELY RETURNED THE PRODUCT IN THE BAG THAT IT CAME IN FROM.
THE CUSTOMER SERVICE REP ON THE PHONE SAID SHE WOULD CANCEL MY SHIPMENTS BUT THAT I WOULD BE CHARGED $59.95 FOR THE FIRST SHIPMENT. I THOUGHT IT WAS A FREE TRIAL???? WTF. ANYWAYS, ALL I WANTED WAS FOR THIS TO BE CANCELLED. SHE CANCELLED IT. A COUPLE DAYS LATER, MY ACCOUNT HAD $59.95 TAKEN OUT.......INCLUDING TWO ONLINE BANKING FEES OF $2.95 AND AN INTERNATIONAL SERVICE FEE OF $1.95. THEY DON'T F**KING KNOW HOW TO STOP CHARGING MY ACCOUNT. I CAN'T DO ANYTHING ABOUT IT. THEY WON'T RETURN MY MONEY AFTER I CANCELLED THE F**KING PRODUCT IN ADVANCE. I'M LOST AND IN AWE AT HOW SMART THEY THINK THEY ARE.
Mn101
St. Paul, Minnesota
U.S.A.
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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner
Updates & Rebuttals
#1
AUTHOR: Gemma R. - Las Vegas (USA)
SUBMITTED: Friday, September 04, 2009
POSTED: Friday, September 04, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers’ .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Respectfully,