On 02/24/09 I ordered Colon XR and Acai Berry Supreme. Both offered a "Free Trial" that could be cancelled within 15 days of shipment date. I received my email notifications from both companies that included order numbers and customer numbers. I received my orders on the 26th and 27th.
On 03/03/09 I called Colon XR to cancel my "Free Trial". I was told that there was no record of my order. I was told my order number and customer numbers were not valid. I argued with the girl for 30 minutes -- I was looking at my email the company had sent me and it was ludicrous for her tell me it did not exist. The conversation (argument) ended with me clearly stating that I will file a fraud claim if my credit card is charged. She said that she would watch the account (funny there was no account to watch according to her) and she would make sure there were no charges and she would send me an email confirming my cancellation.
I then called Acai Berry. I was prepared to go through the whole experience again, but was surprised that I was immediately told my trial was cancelled and then received an email confirming the cancellation.
Yesterday, 03/10/09 I tried calling Colon XR again since I still had not received an email with the cancellation confirmation. After many minutes on hold- a voice came on the line and said they were not accepting calls at the moment and I need to call back. At first it sounded like a recording, but then I realized it was a live voice. I asked about following up on a cancellation and was told she could not help me.
This morning I went to online to look at my checking account. There is a pending charge for $78.64 for Colon XR! I called the company and went through the story of my first and second attempts to cancel. The girl kept saying the same thing over and over.."I'm sorry mam but our records show this is your first call. We will cancel your order but we cannot refund your money." I flipped out! I threatened to file a fraud case..so then her answer was..."I'm sorry mam but our records show this is your first call. We will cancel your order but we can only refund 50% of your money." I kept demanding to speak to a supervisor and each time she would say "hello?, hello?" as if she couldn't hear me.
I was livid at this point and told her I was calling my bank, police, and anyone else who would listen about this scam! She then said..."I'm sorry mam but our records show this is your first call. We will cancel your order but we can only refund 70% of your money." I went ballistic. I told her if one dime came out of my account there would legal action. At this point she offered a 100% refund that would take 7 - 10 days. I told her NO money better come out of my account. Period.
An address given to me from a live chat with the company:
Edryll-PH: Our address is 1630 NW 82nd Ave, Miami, FL,
Edryll-PH: 33126
Now what?
Michelle
anonymous, Oregon
U.S.A.
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