• Report: #422751

Complaint Review: CPIpay.com - Wu-Yi Tea Source - Living Lean

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  • Submitted: Tuesday, February 10, 2009
  • Last Posting: Friday, May 01, 2009
  • Reported By: — Waukesha Wisconsin
CPIpay.com - Wu-Yi Tea Source - Living Lean
www.cpipay.com Internet U.S.A.

CPIpay.com - Wu-Yi Tea Source - Living Lean, Fraudulent Charges over $300 Internet

*UPDATE Employee:: resolution offer


1Author 0Consumer 1Employee/Owner

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Placed a "free trial" order online for tea from Wu-Yi Source Tea/Easy Weight Loss Tea. They asked for a cc # for "verification purposes only," which seemed normal, to verify consumers were 18+. Well, never got the "free trial" but was charged $19.95 (disputed), then $19.95 (disputed), then $190 (disputed), and since October 2008 have been charged $19.95 monthly by one of the above three companies (all charges have been disputed and removed).

Tried to contact companies by numbers on my bills, but got no response. In fact, once (CPIpay.com) the phone was answered and placed on a countertop and I listened to someone listening to the television. Seriously!! However, when my credit card company called the same number 30 minutes later, some guy answered all business-like and informed me that I agreed to some hideous $200 charge for tea! Who would pay that much for tea? OMG!

I have done some internet research, and found that the FTC is doing an investigation and anyone who has been frauded by these/this company(ies) should file a complaint. Remember, victims are the ones who don't fight back!

Lee
Waukesha, Wisconsin
U.S.A.

This report was posted on Ripoff Report on 2/10/2009 10:31:27 PM and is a permanent record located here: http://www.ripoffreport.com/weightloss-programs/cpipay-com-wu-yi-tea/cpipay-com-wu-yi-tea-source-p34d7.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Resolution offer

AUTHOR: Customer Service Administrator - St. George (U.S.A.)

SUBMITTED: Friday, May 01, 2009

Online Customer Support; Our company handles some aspects of customer service for Living Lean. If you are at this site then it is probably because we failed you somewhere in the customer service process and I would like the opportunity to make it right.

Unfortunately I was unable to locate an account for , Living Lean is a bonus program that would have accompanied an order that you may have placed for Tea. You had a free trial period, if you did not wish to continue the program you simply needed to contact Living Lean's customer service department and express a desire to cancel prior to the end of the trial period or anytime thereafter.

My apologies that you had such difficulty with the customer service department. Below is my contact information, please contact me and I will do what I can to assist you with the resolution you are seeking.

If you are another customer needing to reach customer service for Living Lean it is 1 (866) 396 - 5711, they are available Monday - Friday 9 am - 9 pm Eastern Time.

If you call this number you should get a friendly helpful agent that will be happy to help you with your account. If for any reason our agents did not help you or you don't feel that we have done our job please feel free to call or email me personally and I assure you that I will handle your problem immediately.

My cell number is 435-773-1795. My email address is Customerservice@cshelp.org

Sincerely,

Online Customer Support
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