• Report: #521437

Complaint Review: EZYKIT and Health Member

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  • Submitted: Monday, November 09, 2009
  • Last Posting: Thursday, December 10, 2009
  • Reported By: shaz — Atherton Internet Australia
EZYKIT and Health Member
Internet United States of America

EZYKIT and Health Member Insider Secret Tips Package through dazzlewhite Ripped off for something I asked to be cancelled. Internet

*General Comment: scam!!!


1Author 1Consumer 2Employee/Owner

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I purchased dazzlewhite and was signed up for this package i have already tried to cancel the extra products as I did read the fineprint but am still being charged and had to stay up half the night to try to cancel it again. I have had to make 3 international phone calls to try to cancel the 3 different charges being charged on my credit card.

This report was posted on Ripoff Report on 11/9/2009 7:27:48 AM and is a permanent record located here: http://www.ripoffreport.com/weightloss-programs/ezykit-and-health-me/ezykit-and-health-member-insid-a4247.htm.

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REBUTTALS & REPLIES:
1Author 1Consumer 2Employee/Owner
Updates & Rebuttals

#1 Employee

Hello

AUTHOR: Bobbie Miller - Kitchener (USA)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,


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#2 Employee

Hello

AUTHOR: K.Ring - (United States of America)

Hello,

 If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,


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#3 Consumer Comment

SCAM!!!

AUTHOR: Inspector - Tobyhanna (USA)

Canned responses.  This is a scam!
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