year-old
  • Report: #443379

Complaint Review: Fit Factory - Purity 12 - Bromelite

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  • Submitted: Tuesday, April 14, 2009
  • Last Posting: Wednesday, May 13, 2009
  • Reported By: — Knightdale North Carolina
Fit Factory - Purity 12 - Bromelite
Internet U.S.A.

Fit Factory - Purity 12 - Bromelite unauthorized charges Internet


1Author 0Consumer 1Employee/Owner

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These companies or company was advertised on WRAL which is a local news company for Raleigh, NC. It is shown with testamonials stating has been seen on CNN, Oprah, Rachel Ray, etc. I realized within a day or ordering the Purity12 that people had reported this as a scam. I called the company and canceled the order and was given a confirmation number that all was canceled. When reviewing my credit card bill the next month, I saw a charge for $29.95 was placed by a company called Fit Factory. When searching the internet for contact info for that company, I saw they were related to the Purity12. I contacted their customer service department who said I had signed up for that service when I purchased the Purity12 product. I distinctly remember making certain all boxes where they try to sign you up for other services was not checked before I processed the order. They have stated they will issue a refund however I do not trust that this will occur and it seems these companies are totally FRAUDULENT! It concerns me that they are advertised on major legitimate sites thus making them appear llegitimate too. What a MAJOR SCAM!

Sue
Knightdale, North Carolina
U.S.A.

This report was posted on Ripoff Report on 4/14/2009 5:51:12 AM and is a permanent record located here: http://www.ripoffreport.com/weightloss-programs/fit-factory-purity-1/fit-factory-purity-12-brom-be72q.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Resolution Offer

AUTHOR: Customer Service Administrator - St. George (U.S.A.)

SUBMITTED: Wednesday, May 13, 2009

Sue,
I apologize for any misunderstandings that might have occurred when you purchased your dietary supplements online. Our company represents some of the Fit Factory programs, which is a companion program that comes with various products of this type.

Unfortunately, we are unable to locate an account for you as there is limited information on this post.

Your post mentioned that you have contacted customer service and are concerned about receiving your refund. If the Fit Factory program you received is one that we represent, I will be more than happy to look into it for you.

If we find that it was one of our programs and we have refunded your account, you should see that on your May's billing or credit card statement, and if not, you may contact me directly at 435-773-1795 or email me at customerservice@cshelp.org and I will promptly respond.

In order to best assist you, please provide me with your full name, zip code and a current phone number where you can be reached.

If you are another customer reading this and you have tried customer service and feel that we have failed you, or you feel you were mistreated in any way, please call me directly and the number above, or the customer service email, and I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support
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