On August 11, I ordered a free trial of two products through an advertisement I saw. The first was Life Cleanse and the second was Acai Berry Detox. I started receiving several calls from a number I didn't recognize. In bed sick and extremely annoyed, I picked up to be greeted by a fast talking boy who said his job is to verify the order. As he went through he said he would also be sending me a free trip. I didn't think too much about it, just tried to end the call. A few minutes after I hung up another person called with the same speech and promises. I explained that I had just talked to someone and she said that their computer system had gone down and that she had to re-verify the order. I again went through the fast-talking call with confusing terms of agreement (which I did not realize were terms until I started looking back).
About two weeks later I got ANOTHER call checking in with me to see how I liked the order. I told the person that I had not received anything.
It is now a little over a month later and I have received three bottles of acai berry, four bottles of life cleanse and two bottles of Colon Cleanse (which a scrutinization of the bottles show is the same thing as the the life cleanse). I tried to call the number provided for customer service and waited on hold for 20 minutes. I canceled my debit card and reported the fraud to my bank. The fraud specialist gave me three numbers that I would like to share with you.
Oberry: 866.885.0150
Naturedetox: 866.988.5395
Wellnesslab: 866.967.4917
The names are from charges on my account, which have run the gamut from $3.95 (for shipping) to $39.95, $49.95, and $79.95. All in all I have been charged over $300.
I called the number for Oberry and got a hold of a representative named Jay. I explained that I did not like the product, that I had not intended to ever purchase this much of any product and wanted to return all of the bottles. He explained that there was only a 30 day money back guarantee and that I would only be able to return 2 bottles of the Life Cleanse and 2 bottles of the Acai berry detox.
You will have to talk to a customer service representative to get an RMA number for the bottles you want to return. Once you have this, you need to ship each bottle separately addressed as follows:
RMA #: X-xxxxxxx-xxxxxxxx
Attention: Shipping manager
3007 Greene St.
Hollywood, FL 33020-1037
Make sure to ask how much you will be refunded. It should take 5 to 7 business days, but the bank warned me that it can take up to 30. I guess I will have to see about that.
DO NOT ORDER THIS PRODUCT AND IF YOU HAVE, CANCEL IMMEDIATELY! Not worth your time, energy, or money!
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
