SPECIAL UPDATE: Thrive Learning Institute remains committed to 100% customer satisfaction and has drastically improved their business processes over the years to better serve their customers. Thrive Learning Institute is truly dedicated to making sure ALL customers are happy with their coverage. Thrive Learning Institute continues to show customer service is of the utmost importance and they currently have no complaints!
To date, Thrive Learning Institute has addressed and resolved all reported complaints, which have always been resolved to the complete satisfaction of their customers. Thrive Learning Institute proves to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program, as a Verified Safe Business.
Over time and since becoming a member, Thrive Learning Institute has remained actively engaged and improving the way they address customer service complaints. Rip-off Report has confirmed that Thrive Learning Institute is no fraud, is not a scam and is of the highest integrity. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Thrive Learning Institute remains committed to customer satisfaction and gets our top Verified Safe endorsement.
Rip-off Report Investigation:Editor's UPDATE: Positive Rating and Recognition has been given to
Thrive Learning gets a POSITIVE RATING in customer support from Rip-off Report and is fulfilling its commitment to provide excellent customer service and training.
Thrive Learning pledges to resolve complaints and address representative issues. Rip-off Report interviewed company executives and found that Thrive Learning is committed to resolving complaints quickly and doing everything possible to satisfy its clients. They also take appropriate action against any of its consultants who are found to have conducted themselves improperly or unethically. We believe that the number of complaints against this company, whether through the Internet or other channels, is small when put into the context of its enormous size. Most companies would never commit themselves like Thrive Learning has. Read our investigative Report and Thrive Learning's commitment to 100% consumer satisfaction.
Thrive Learning has also started a "Follow up" program. Notes and assignments are added to clients dashboard after key conversation to make sure that clients understand the principals and assignments covered. This will give their clients a chance to follow up on assignments and also allows feedback on the information that is covered as well as the presenter of the information. Thanks to the feedback from clients, Thrive Learning has made changes to the information presented and is currently training their staff on how to be more effective. All businesses will make mistakes, no matter how big or small they are.. how those businesses take care of those mistakes is what separates good businesses from bad businesses.
Read more about Thrive Learning's Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED =====================
Process-at-home By Angel Stevens, Thrive Learning Institute, Lightwave Builder, Thebizreview.comProcess-at-home By Angel Stevens, Thrive Learning Institute, The Summit Group, Success Training Summit Group- Thrive learning They ask you to leverage other people's money (called OPM method) to ripoff money $9275 Draper Utah
Here is my story:
In June 9, 2007, I placed online service order called “process-at-home” from Angel Stevens and charge to my chase card as $197. 3 days later, I received a phone call from Dan Valadez and John Waddleworth, from affiliate company ”Success Training” of “process at home” said I will be qualified for a leverage investment program about $6,000 to $10,000 that will make greater and faster profit by internet marketing e-commerce business. He asked me to cancel and ask refund for $197 from Angel Stevens Process-at-home. He is guaranteed for unlimited internet tech support and coaching through e-mails, online chat and/or phone coaching as long as I found it necessary. He introduced to me the Thrive Learning Institute, a powerful online learning class to help many of their members like me how to make profit in e-bay, dropshipping, etc. He also mentioned about a powerful website builder – “Lightwave Builder”, a program designed to allow you the freedom to build and maintain your own web site simply and conveniently without requiring a technical background, they would be 'holding my hand all the way' even to the point of taking over my computer screen to show me first hand exactly what to do when necessary. There is just $39.95 monthly hosting fee charged to my Citicard on 6/17 (as Light Wave Web Builder). John guaranteed I won't lose a penny but start making money from web site to write off this investment payment of $9275 in first 90 days. I told him I don't have $9275 in cash to invest this training program and I don't have any credit card limit has this highest limit of $10,000, but He asked me to leverage other people's money (OPM) method which you invests in $6,000 to $10,000 money on your credit cards, you start making profit out of your investment and you became self-employed so you can report all of your expenses as 100% tax deductible. He asked me 2 credit cards to charge total of $9275 for this investment and I will complete a commitment letter write down why I choose internet business for financial freedom and what's my financial goals alone with online signed agreement submitted to his e-mail address. I was also told that I would be engaged in a 14 weeks intensive training program, followed by on going support for as long as I found it necessary. I received the e-mail confirmation at 6/13/08 subject line is Angel Stevens receipt and warranty of service, purchases order form: Angel Stevens PH - Thrive Learning Institute.
I received several introduction e-mails from Thrive Learning institute, thebizreview.com and lightwavebuilder.com on 6/16/08, which I don't know anything of their services or courses I was assigned for. The first introduction call was made 6/17/08, 6pm to 6:30pm with Cody Carrington from Thrive Learning Institute. He gave me how to login in the e-learning center and gave me study assignment listen to video library from the thriveli.com and he wants to schedule another call a week later to check out my progress. I asked him my concerns how dropshipping could easier making profit and why I was asked to open an E-bay account, pay-pal account in order to work for internet business. All he answered is you should learn how to do dropshipping at E-bay and then you can sell through E-bay after your web site ready. He asked me to look around my house to see what I did not want and could sell! I visit E-bay account for how to set up account and so on, but I decided not to open it right now because friends of mine told me it's difficult to sell on E-bay for profit.
The next step would be that they would build me a website, link me to a dropshipper, submit it to the search engines and generate a high search rating. Cody asked me to submit several business names to google.com and keyworddiscovery.com to generate a keyword route number below 5 million in google and below 100,000 in keyworddiscovery.com to determine what business name that I can use to set up my website. I found none of business name is within the route limit that people will search on-line.
I got my next schedule appointment at 6/24 but I postponed to 6/26, Cody is not answered my concerns, this call was last only 5 minutes. I wrote an e-mail to John Waddleworth on 6/27/08 request to cancel this service and ask for credit back of $9275 because I have not signed the online agreement, I don't believe I would get profit from internet business with poor coaching team not even answer my questions and concerns. I don't receive any phone call or e-mail back from John, so forwarded the e-mail to successtraining.bz customer care. The next day, customer care representative, Alex, called me to reply my request but his response was to start again or change direction, and to ignore my refund request. He admits it's harder to get a niche product to sell on internet now and most of their members are not selling their desire products at their first trail, so their successful comments on thriveli.com are not real. Alex told me I already passed 3 days of cancellation policy even though I have not formally start working with them yet and I have not signed the online agreement. I can't get the refund. Alex is guaranteed to re-connect with Thriveli.com get coach working on for web site set up and hopes to make some profit at least write off my investment.
I wrote the letter to my 2 credit card company for dispute my charges of $9275 in July, but recently I received a letter from one of credit card said they provided fax copy of "user agreement" on website hosting fee which I never go on their website to check "agreed" nor I have not log in yet. They laid to my credit card co. that I never contact them for the charge. I did request to cancel the website hosting fee on 8/27/08.
The reason I would like to dispute as (1) I did not receive the written information package as they promised. (2) I have not signed any final enrollment agreement with them to confirm this service and their service is scam. (3) Their online training services are not use friendly. (4) They broke their warranty and promise. Besides, the web builder has a note stated if you're not agreed to hosting agreement, you are unable to use the Lightwave Builder. Therefore, I shall not get charge of $39.95 website hosting fee as I don't use Lightwave Builder to create website.
Angel Stevens, John Waddleworth, Dan Valadez are all working with same company but under different company's name. I found lots of complaint report from Rip-offreport.com although the investment money is smaller than mine. I read some of reports said they provide poor web site set up assistant that even broke their guarantee promise.
I still receive Angel Stevens emails for her process-at-home on going training class, even I requested cancellation at 6/14/08 and the thriveli.com coach called my personal cell phone at 7/24 that I don't ever provide it to them. They are so dangerous.
9/24/08 I received a certified letter from "Erik Largin" director of operations for "the summit group, LLC" or Momentum Marketing Inc. said they want me to pay $4275 for total value of the products and services are used. According to above explanation, I only use two appointment time with Cody, total less than 60 minutes consulting service that cost $4275.
Their overhead letter contains various mailing addresses, phone numbers with different or same company names which makes consumer unable to contact them effectively.
This kind of company can easily ripoff poor Americans for a sound "e-commerce" business in this rough financial market. I really need some help (bilingual) for legal assistant because i'm currently off job market due to banking crisis. I'm willing to settle with this company and keep my good credit rating but not paying for $4275 on 2 times consulting services. I'm going to file a complaint on Utah consumer protection, thanks for Ripoff report on how to file a complaint to accessible channel.
Yc
Fremont, California
U.S.A.
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
