Rip-off Report Investigation:Editor’s UPDATE: Positive Rating and Recognition has been given to
American Business Systems for its Commitment to Excellence in customer service.
Rip-off Report’s investigation of American Business Systems uncovers an ongoing commitment to total client satisfaction. This means that clients can expect that American Business Systems will always work towards finding a mutually satisfactory resolution to any complaints or concerns. American Business Systems takes great pains to listen to questions and concerns from clients. American Business Systems is constantly monitoring the web to be more proactive in helping people who are having issues that need resolution. Once they find these people, they are engaging them through any media necessary to help with concerns they may have.
Rip-off Report's investigation of American Business Systems also uncovers an ongoing commitment to total customer satisfaction and dedication to the success of its Licensees. This means that its Licensees can expect the company will always work towards finding a mutual and satisfactory resolution to any complaint or concern in an effort to insure that their Licensees are successful.
The company listens carefully to any concerns of its Licensees and sees them as an opportunity to refine the business and become more efficient as a company in both the process and services they offer as well as the support they provide.
The company does regular conference calls and online webinars for all of its Licensees, has done national workshops in conjunction with some of its technology partners and has recently put several new programs in place to proactively work with Licensees to help them in signing up doctors. The company's staff is quick in its responses and is readily available for specific needs or questions that come up.
One top executive of the company stated to Rip-off Report that American Business Systems' corporate philosophy is based on the premise that “we continually strive to provide both cutting-edge cash-flow solutions to medical providers through our Licensees as well as full training and support of these services in a multitude of formats that are easily accessible."
In simpler terms, they are constantly looking for new ways to make their Licensees more successful by implementing new marketing ideas and materials and backing them up with ongoing mentoring, training and support, so they have the tools they need to succeed.
The company holds a week-long live training workshop in Dallas, in which Licensees are given a complete overview of the business, with emphasis on how to obtain clients. Then, once the workshop is over, the company provides 12 weeks of telephone business coaching, from a Licensee who has built their business and is paid to mentor the new Licensee to success.
American Business Systems has also spent thousands of dollars developing a high-touch resource center on the Internet as its platform for training and supporting its Licensees. Here, Licensees can access webinars, conference calls, downloads, links, training videos and even marketing materials on the specific service they may be approaching a client with. Recorded versions of the conference calls and webinars are also on the resource center in case a call is missed.
The CRM system used by the company tracks Licensee activity and allows communication between all members of the company that are involved with a particular Licensee, allowing for seamless communication and service. In sum, they provide comprehensive training and tools.
Rip-off Report has confirmed that the company takes quality control very seriously. They have constantly put effort into ramping up both their support team and Licensee relation processes over the years. For example, they have added additional support staff and are now answering the support line live during business hours through a toll free 800#. Most emails are responded to within a three-hour window, many within minutes.
Currently, the company goes so far as to hold and promote monthly webinars, aimed at medical providers, which Licensees can invite doctors and office managers to attend. Third party endorsement videos with testimonials by doctors as to why they outsourced their billing, hosted by Hugh Downs, and books, authored by the founder and a CPA, are available to Licensees to give as gifts to doctors to build credibility.
By providing these types of tools, American Business Systems has created an environment in which the company can assist the Licensee in signing up clients.
It's very much a team consulting environment, with specific tools to locate the doctor, build the relationship and guide them through the process of collecting information on their current cash-flow needs, and then providing guidance on how to prepare a proposal with pricing so that the Licensees aren't left doing it on their own.
The company continually strives to develop more tools and provide more assistance to the Licensee in order to assist them with obtaining clients. As one executive said, “When our clients succeed, we succeed. It's in everyone's best interest for us to help them.”
Since the Licensee's success is directly related to the activity level of the Licensee, the company takes a very proactive approach and active role in helping the Licensee present services to the client.
As an example, technology partners will give live demos, over the Internet, to the doctors in their own office, with the Licensee present, and answer any questions from the doctors. And, in addition, if the Licensee will cover travel costs, the company even has experts who will hold live educational seminars for doctors and office managers in the Licensees' own area. A complete program has been developed to find sponsors, promote the seminars and follow up with attendees.
The company is a registered business opportunity and provides disclosure documents to its Licensees outlining its responsibilities and those of the Licensees as well. Rip-off Report was pleased to learn that the company's past and current approach to business is focused on its pledge to total commitment towards the success of its Licensees, from disclosure to training to presentation to closure and follow up.
American Business Systems recognizes any complaint posted on Rip-off Report (true or not) is an issue that needs to be addressed and, when handled correctly, can be valuable learning opportunity. With the feedback generated by Rip-off Report's Investigation, they continue to make organizational enhancements allowing their Licensees a more streamlined approach to problem resolution and a total overall commitment to a positive customer experience.
In summary, after our investigation, we found 100% total customer satisfaction with American Business Systems' service and care for the Licensee. We then had further discussions with senior management and Rip-off Report is convinced that the company has been and will be committed to quality delivery of services resulting in total customer satisfaction to ensure their Licensees' success. We conclude that this company can be trusted.
Any business that belongs to the Corporate Advocacy Program has given their Commitment to Excellence and Total Consumer Satisfaction. That's why consumers should feel safe, confident and secure when doing business with any member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program.
Read more about American Business Systems' Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED=====================
American Business Systems American Billing Scam of the Century Keller, Texas
After reading my report go to (((link redacted)))
Although I have not purchased a license from ABS direcltly I am working as a salesperson for one of their licensees. I took the position hoping to one day to purchase a license and run my own business in the near future. I liked what I saw on the website and it looks like they have been in business since 1994 with 1500 licensees. I guess they have only sold one hundred a year since their inception.
I have reviewed the Training Material that was provided to the licensee and watched the DVDs of the training as well. I have attended the ongoing webinars as well. I am not sure, but it seems like its alway the same individuals who are doing these webinars. I would expect with 1500 licensees the success stories would come from more than 12 individuals. I marketed the various services to Physicians and General Businesses. I thought Medical would be a better fit as I have had 10 years of experience in this field. It looks like this is not really a business opportunity but a bundle of vendors being sold as a business opportunity, with some templates and spreadsheets that have been created to assist the licensee.
The Patient Payment Plan revolves around a Client Server Software Program that isn't all that intuitive to use. There are many other companies offering the same solutions via the Internet. The same functionality can be found in the Intuit Quick Books application as well. Read the link above and note Kens remark. It sounds like the same software where an earlier scam was perpetrated.
The billing system they provide is hosted by www.medrium.com. It is a watered down version of the software that Medrium uses for their clients. You can view their software here. http://www.medrium.com/downloads/Medrium_Sales_Aide.pdf Also this vendor does billing for practices so they are in direct competition with the licensees. Why would a provider incur your overhead when it appears you can go directly with the vendor?
The patient Well-Care utilizes Send Out Cards. You can purchase their package for 400.00. If you attend any Chamber of Commerce meeting you will probaly run into 4 or 5 vendors who offer that service to businesses as well.
The Profit Recovery Services is handled by a vendor called Money Quest. They do seem to be offering new services to the licensees. I applauded that I would have something else to offer physicians as well. I showed the RAC Audit to a Hospital Administrator friend of mine and while watching the presentation said she knew the person who provides the service and works for a competing firm. I did further research.
The person who is promoting these products works or is profiled at another company which looks to me like a competitor. She uses the same photo from www.ats.com > Corporate Overview>Management Team as she does in the Amercan Business Systems webinars. I do not see where iTotalSolutions or ABS has any vendor relationship with this company ( www.ats.com ) Maybe the licensee do all the leg work and ats goes after the business? Why would I have them help me?
Look the premise is good. Retiring Baby Boomers yada yada yada. The reality is that most organizations have in place a system purchased from the larger vendors and are not looking to outsource to some home based billing organization. Just go to some of the venues like BNI, MGMA and Chamber meetings these people are everywhere and have the same story of inability of obtaining clients. My recommendation is to go out and figure out how to start a business, find your own vendors it will cost substantially less than the 20,000 that was spent by this licensee.
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