Tiny Details 50 Dollar refund denied, no reply from company Groton New York

This past thanksgiving, I ordered 3 kits from Tiny Details, each 55 dollars each (along with priority shipping since I needed the work really badly). The customer service rep., Dixie seemed happy that I wanted to work for her company and told me that it's going to be 2-3 weeks until the kits are sent since I was a new assembler (not a problem since I recently got a part time job at that time).

Me and my roommate tried to do the work once the kits came in, but to no avail, we could not punch the hole using small pins and nails, or glue the pieces of paper together without making either the product sloppy or 'filthy' as the company inspector called it (and i agree, it did look a wee bit dirty). So I cheefully sent my 2 kits back "Hey, i'd get 50 USD back, use it to get a work at home system that I knew i could do up. no problem" I thought.

I called the office about 1-2 weeks after I sent the kits back. And although on the 3rd call I was a bit rude and exasperated Dixie snapped at me saying that Tiny Details has 30 days to issue refunds and that it was rude of me to call in since they supposedly just got the kits 2-3 days before my 1st call. Also, she told me since i mentioned that I was moving to call her back and give the new address (so no more hiccups occur). I didn't bother to do that since the USPS Mail forwarding system takes care of that.

30 days+, no refund recieved. I called and left a message telling of my new address, no reply. I even emailed them this past monday, no reply, no response. NO THING at all. I followed all of the instructions (including writing in LARGE lettering on the outside of the box "50% x 2" to signify that I was asking for both of my kits to be refunded).

Since I have been more than fair and patient with Tiny Details, a complaint with their Better business Bureau got filed 2 days ago. I hope it was just a clerical error or my file got misplaced, because I don't like raising a stink like this over a lost/delayed/unjustly denied refund. It's the principle of the ordeal, not the money that's got the tip of my nose itching.

Jeremy
Melbourne, Florida
U.S.A.