Complaint Review: American Express Serve - Nationwide
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- Author Not Confirmed
- American Express Serve Nationwide USA
- Phone: 8009540559
- Web: www.serve.com
- Category: Credit & Debt Services
American Express Serve Vague, unethical, substandard customer service Salt Lake City Nationwide
*Consumer Comment: Obvious Questions
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BEWARE!!!
I have been a member of American Express Serve for over 5 years, and it has been nothing but issues.
From unauthorized transactions, to locking up my card for "Fraudulent Activity" This company is a joke. They dont know whos doing what and when, They cant ever keep their story staight. You call customer service to complain and get the typical "We are sorry for the inconvience" or they just blindly transfer you to the queue for AMERICAN EXPRESS (which is a seperate division and cannot access your account)
They charge ridculous fees, say they are open 24 hours a day and yet you can never get an agent overnight (I work 3rd shift so thats when Im awake) Supervisors seem non existant, and their Consumer Care division, doesnt give a d**n.
This is the WORST company in the world to deal with and I HIGHLY advise you find another card provider.
This report was posted on Ripoff Report on 04/08/2016 07:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/american-express-serve/nationwide/american-express-serve-vague-unethical-substandard-customer-service-salt-lake-city-nati-1298578. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Obvious Questions
AUTHOR: Robert - (USA)
SUBMITTED: Saturday, July 16, 2016
If this card has been nothing but issues for you, why have you stayed with them for 5 years?
If they charge ridiculous fees, why have you stayed with them for 5 years?
If you can "never" get an agent overnight how can they give you the typical "We are sorry for the inconvience"?
Seems like there is probably a big of exaggeration going on here and probably not the full story.
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