Complaint Review: Amp Cellular - Brooklyn New York
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- Author Confirmed
- Amp Cellular 1208 Avenue M Brooklyn, New York United States of America
- Phone: (646) 558-2061
- Web: www.ampcellular.com/
- Category: Cellular Phone Companies
Amp Cellular Israel Cell Phone Rentals Fraudulent charges; Make changes to plan without questioning customer; Horrible customer service Brooklyn, New York
*REBUTTAL Owner of company: I am alarmed by your experience
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Amp Cellular canceled a service on my account because they thought they made a mistake on their advertising after I already agreed to a contract with them based on agreed services. They then canceled the service and continued placing excessive charges on my account.
Every time I tried calling their customer service line I would have to wait on hold for a very long time, only to hear from very rude, devious, and condescending customer service representatives.
They lied in their advertising, revoked my services, and then charged me a great deal to just cancel their service.
There are better options for using a phone when traveling in Israel, just try to stay away from this one.
This report was posted on Ripoff Report on 02/19/2013 10:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/amp-cellular/brooklyn-new-york-11230/amp-cellular-israel-cell-phone-rentals-fraudulent-charges-make-changes-to-plan-without-qu-1016722. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
I am alarmed by your experience
AUTHOR: Amp Cellular - (United States of America)
SUBMITTED: Wednesday, February 20, 2013
Josh, first allow me to apologize for the terrible inconvenience and experience you have described in your complaint. I can assure you that Amp Cellular prides itself on its dedicated customer support, and there must have been some mistake or misunderstanding.
Reading your complaint, it is difficult for me to determine what service was canceled from your account, the dates you had service from Amp Cellular, which advertisement you responded to, or the customer service representatives that mistreated you.
As an owner & principle of Amp Cellular, I would like to post my direct phone number so we can speak directly and work this out. Any overcharge or mistake on our part will be immediately refunded. Please call me at (646) 558-2062 and I will be happy resolve this with you today.
Once again, we are very sorry for your inconvenience.
Thank you.
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