Angie's List ANGIE'S LIST, INC. CANCELED MBRSHIP BUT THEY CHG'D RENEWAL FEE ANYWAY INDIANAPOLIS DE, CA

Had a $30/yr "Gold" membership but just received a bunch of advertisements for contractors, etc., most of them un-verified.  Useless company, so I called to cancel.  No human, but system looked up mbrship by phone #.  Said my mbrship didn't have phone support.  Had to cancel via chat, which kept chat operator kept ending while I typed answers to her questions (such as "Yes" & wouldn't give cancellation confirmation #.  Told me I'd get it by e-mail.  I get tons of advertisements from Angie's List, but no cancellation e-mail EVER.

Months later, they charged my PayPal acct ($$ come from bank acct I'm trying to close) on "Auto-renewal (which I did NOT set up, ever).  Then, when I called (even tried "gethuman"), still didn't have phone support.  Had to call PayPal to get refund, which won't put money back in the bank acct for several days.  Couldn't dispute, because the transaction had just happened and was final one hour ago.

Still never reached Angie's List except it took 3 chat attempts to finally get a cancellation/refund confirmation #.  Chat operators ask for e-mail & phone #, allow 2 seconds, then end the chat.  3rd chat, I started with DON'T END THIS CHAT UNTIL I AM FINISHED.  

I'm a senior citizen. I type fast, but apparently not fast enough for Angie's List's chat personnel.  They're happy to take my money without permission, but even a "Gold" mbrship doesn't rate answering a phone call or allowing time for an actual chat.

BEWARE!  The only time I DID get a human was when I told the phone system I wanted to advertise on Angie's List, and he couldn't transfer me fast enough to "customer service."  One hour on hold before custome service timed out & hung up.  This is an advertising sales company (says so right on their CA state corporate filing), NOT a customer service-related company.