assurance wireless virgin mobile The company wont replace a stolen phone or close the case because they state i dont have the account number. I dont have the info because the cell phone was stolen. matton, Illinois

I have been calling assurance to inform them that I never received  the cellular phone.   I was told that i would receive a new one and it would be investigated.  nothing wasnt done .  when I   the tried to close the case I was told I couldnt because I didnt have the pin. I tried to expain  that I never received the phone or paper work the person who stole the phone set the account up.  Assurance stated that they cant close the case or give me a new phone unless i use a different address.  I dont think it is fair that someone is using a  cell phone under my name and I want the case is closed.  I want the phone deactivated because someone else is using a phone in my name.