Auralux and Vibrant Skin Auraserum Carlsbad CA

 I clicked on a skin care revolutionary product called Auralux Snake Venom and Peptide Cream. The next window claimed a FREE sample for only a shipping and handling fee of $4.95 toghether with credit card information entry boxes. The pop-up window never offered a website, nor did it direct to it. It simply allowed the credit card information to be entered and said that the product will be shipped within a business day, except on weekends. The product arrived a few days later, two jars of 1 oz size. 14 days later, I had two additional charges from two seperate companies totaling $173.00 then a second time 20 days later. I called the 800-number on the credit card statement and they claimed that I agreed to be part of a membership program unless I called within 14 days to cancel due to dissatisfaction with the product.   I was treated rudely and told the terms and conditions were clearly defined on the ordering page ( after finding the page again I find they are not clearly defined on the page, they are buried it in other links) Of course the rep was reluctant to give her name and was immediately defensive,  I ended up having to call back to speak to someone that was a little more polite.  Note: I have never received additional product from them, only the first "trial sample".

The main issues are the following:

1.The sample product was claimed to be free, but they charged me full price after 14 days.

2. The terms and conditions of contract or membership were deceptively hidden.

3. They claim that the "Terms and Conditions" on their web site auraluxbeauty.com spells out the detail in fine print that if I pay $4.95 for shipping and handling, I automatically agree to be part of a membership program with regular future shipments, and a full price of $87.53 will be charged unless I call tocancel within 14 days after paying the $4.95l.

4. This is true: their website, indeed, says that. The fraud is I was not on the Auralux website for the free sample at all. I did *not* order a free sample though the Auralux website. It was a pop-up window through a different domain that never made any reference to any membership or obligation or contract.  Your are deceptively committed to becoming a party to any "contract".

5. The essence of the fraud is that Auralux obtains credit card numbers fraudulently by pop-up windows advertising a free product sample for just the price of shipping and handling  and thus unwary customers are conned into agreements they have no idea about.

6.  Additionally it is noted that each charge (6 all togeher) were processed by a different company with different phone numbers, but all numbers connected you to the Auralux customer service center.

I have filed complaints, cancelled my credit card, and demanded their assistance in the refund.  All this and the Cream does not work as promised.