Blue Cross Blue Shield Prime Therapeutics Talked down to me and treated me like a fool. Kept changing their resons for lack of service. Refused to be reasonable. Dallas, Texas

Prime Therapeutics is pharmacy for Blue Cross Blue Shield in Florida.  Sent all information in to them to receive a better deal on medications for my husband, mother, and myself if we had them mail us generic medications.   We had to send them the original prescriptions.  Mailed in early May

I spoke with company on May 3rd, 16, 19, 23, 25, and finally on June 1st.  We never received the medications.  It took until June 1st to find out that they shipped it to an alternate address which they claimed they used even though it specifically said this is a summer address and our time there varies or is inconsistent. 

I could not make the last person understand that it had a permanent address on the front of the form and a phone number.  If there was the slightest doubt they should have called. 

I can't imagine that they would go through me calling on many occasions and not tell me that the product went to alternate address.  I was told I should not have written down the alternate address.  I can't understand their thinking on this. After three calls to regular customer service and two supervisors they now decide it is my fault?????????

Further I was told that I  would have to now pay and additional copay for the prescriptions all over again and that they would now be giving me the last 90 days of the full prescription and I would have to go back to the doctor to get another prescription.  Even though they were wrong.  Further I would also have to wait to get this all processed. 

I was told to call my doctor and ask him to give me another prescription.  However, my doctor was on vacation.  Further if Prime already says I received the medication I would have to pay full price for something I did not get.  

My husband, my mother and I all take high blood pressure medication that will run out before we get our medication.  I am out of my blood clot medication and have been and they continue to tell me that it is my fault because I wrote down the summer address on another page.  In the beginning I had called and asked about the alternate address and was told to fill it out but put no dates.  They would go by the permanent address. 

I was also told that if the medication was not there that I would have to wait at least 15 days or wait till medication came back to Prime.  Then was told that that woman made a mistake.  All these calls and yet no one looked at where the medication was mailed.  I was asked every time for birth date full name and address. 

These people are not  capable and rude on top of it.  I have yet to receive a call back from this person who would only give me here first name and initial of her last name.   I may be retired but I am not stupid.  Our health is  at the mercy of Prime Therapeutics and their obvious rip off tactics.