Correctional Billing Services ripoff Dallas Texas

I do agree that CBS charges a high rate, but would rather be paying their rate for the calls than what is being charged by Barron county Wisconsin through IOS/ A T& T. CBS billing was 2.20+ tax per 15 minute call, but IOS for Barron County is $ 1.24 per minute for my wife to call from Barron Wisconsin ti St. Anthony Idaho. Thats $36.00 for 29 minutes.

I'm in the Telecommunications field and can tell you that if an answering machine picks up a call, it is billed as a completed call. The Call Accounting system has no way of knowing that it was a machine picking up. You can possibly avoid some of this in the future but changing the setting on your answering machine to pick up after more rings, ie: 8 rings as opposed to 4 or 6. Then you can tell your son to hang up if you haven't answered by the 6th ring. I would not tell him to wait until the 7th ring because sometimes the amount of rings he is hearing is different from the number of rings you hear.

I can't address the cut offs because I have no way of knowing what is causing them. It is safe to assume that the telephone equipment in the prison is old and probably not in the best of repair.

I also cannot address the high charges. Correctional Billing has been under fire because of the extremely high rates they charge but they are allowed to continue to do so because they contract with the prison(s) and I'm sure the prisons are getting some of that money back.