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Ripoff Report | Discount Mountain Sof Review - Denver, Colorado
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Report: #1204759

Complaint Review: Discount Mountain Software - Denver Colorado

  • Submitted:
  • Updated:
  • Reported By: Claudia — Redmond Washington
  • Author Not Confirmed What's this?
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  • Discount Mountain Software 1730 Blake Street, Suite 430 Denver, Colorado USA

Discount Mountain Software discountmountain.com Sold me a two user license to MS Office Professional 2013 and when I went to install the second copy, found the product key was not valid. Denver Colorado

*Consumer Comment: Have YOU tried?

*Consumer Comment: Have you tried this?

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This company sold me a two user license to MS Office Professional 2013 back in October 2013.  I had an employee download one copy.  Two weeks ago I tried to download the second copy and found that the product key is invalid for two users.  They never supplied a second key.  Multiple attempt to reach them by phone and email have been ignored.  Now I am going to have to go and buy another license!  This was definitely a rip off!  It's a shame as I dealt with them for years and they used to be a solid company.  Not sure what happened but his is very disappointing.

This report was posted on Ripoff Report on 01/27/2015 12:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/discount-mountain-software/denver-colorado-80202/discount-mountain-software-discountmountaincom-sold-me-a-two-user-license-to-ms-office-p-1204759. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

Have YOU tried?

AUTHOR: itadmincrbc - ()

POSTED: Thursday, January 29, 2015

Don't tell the guy to try and call them. YOU try and call them. You cannot, because they've been shut down. Did you even try and call before offering this brilliant advice?

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#1 Consumer Comment

Have you tried this?

AUTHOR: JoeHomeowner - ()

POSTED: Tuesday, January 27, 2015

Have you called the company and spoken with them on the phone? I've bought a lot of software from this company and anytime I had an issue or a question I just picked up the phone and called them. They are really good about accomodating the consumer of the error is on them. I highly recommend them or else I wouldn't have spent thousands of $$ with them.

You stated that 'multiple attempts to reach them by phone or email have failed' but honestly, I've never called during business hours that someone, a real person, has not answered the phone. If I might suggest, you might check the number you are dialing and make sure it is correct.

I hope you get your issue resolved.

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