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Report: #663473

Complaint Review: Eio Fresh - Kingston Pennsylvania

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  • Reported By: Carol — Clarks Summit Pennsylvania U.S.A.
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  • Eio Fresh 508 Delaware Avenue, West Pittston, PA 18643 Kingston, Pennsylvania United States of America

Eio Fresh Awais Ahmad Owner is a thief and incompetent Kingston, Pennsylvania

*REBUTTAL Owner of company: We regret the inconveniene we have caused

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I had an account with this company to deliver milk and farm products to my home.  I had numerous problems with this company, delivering my order to the wrong house, never having everything I ordered because of it being out of stock and changing of delivery dates without notifying me that they would not be coming. My last delivery was on September 9, 2010.  The owner delivered it, Awais Ahmad, and he let me know that my coffee that I had ordered was not in stock.  I was fine with that.  Later that day when they emailed me my receipt they had charged me the $12.50.  I called the office, which by the way they never answer the phone, and left a voice message for them to call me about the charge.  Nobody called me back.  So I emailed them and then Monika from the office contacted me.  She said they already put thru the credit and would give me the conformation number if I wanted.  I emailed her back for the number and never heard from her again.  Called my bank who informed me that it could take up to 30 days.  So I have waited over 2 months before contacting my bank again.   As of today November 18, 2010 my bank has no record of any refund.  So I had to file charges with my bank and also with the BBB. This company is a joke.  I never had such problems with any company like this.  The girl that works in the office is an idiot.  I would not recommend this service to anyone.  It starts out good, but goes downhill fast after that.  Not only did they change my delivery date without telling me but delivered that order on a different day at 12 am in the morning.  Had my neighbor down the street realized that  this was my milk I wouldn't have gotten it and probably would have been charged for it.  Apparently they also did this to another customer per their facebook page which by the way they have deleted those comments including mine for this nightmare.  Stay away from this company.

This report was posted on Ripoff Report on 11/18/2010 09:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/eio-fresh/kingston-pennsylvania-18704/eio-fresh-awais-ahmad-owner-is-a-thief-and-incompetent-kingston-pennsylvania-663473. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

We regret the inconveniene we have caused

AUTHOR: EIO Fresh - (United States of America)

POSTED: Monday, April 18, 2011

Carol was a great customer and we truly regret the inconvenience we caused her.  This report was just brought to our attention, so we would like to respond.

The Refund Issue

The refund had actually been erroneously processed for a different customer in the same area.  Our follow-up should have been more thorough with Carol.  At the time we were inundated with inquiries and calls due to new promotions and articles in the news.  There are no excuses here.  We just truly regret that Carol had this experience.  We have checked with our payment processor and the money has actually been refunded to Carol.

Delivery to Neighbor's House

The driver who made this delivery was new on this route.  We start our deliveries at night time in Carol's area.  The driver said that the lighting in the mobile home park where Carol lives was not adequate and he could not make out the address.  Hence the delivery was made at the wrong address.  We, however, call Carol and apologized for the mix-up.

Again, we sincerely regret the trouble Carol went through.

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