Excede Internet/Wildblue internet Pushers of Internet without knowing needs Tulsa Nationwide

 Called to get internet. Friendly man goes over data usage plans and we settle on the 12G plan, believing I would not need more. He tells me a price of $60 and sets up day two days later, Christmas Eve, between hours of 8-11. Man calls Saturday and times were changed to between 11-1pm. Man calls ten minutes to one and says he will be there soon. It takes man 2 1/2 hours to set up. When he leaves I quickly notice that it was just a modern and not router, so I call and man tells me work order was just for modem but Incould either buy router from store, or rent one from excede and they could ship it out. Christmas comes and I have laptop set up to modem and was streaming Netflix for family. It started raining a little and screen froze several times. By the time they left we were not able to watch but one out of three shows fully all the way through. Went to my email to find letter stating that we went over out 12G. I was outraged. Today I called to cancel services due to CSR not explaining the fact that Netflix in HD runs data at a rate of 3G per hour movie. He told me that we could change definition to SD and watch at .7G. I told him I wanted to cancel and he told me that there is **no trial period with Excede** and to cancel would be the remainder of the contracted 24 months at $15 a month. There is always a cancellation time for any services according to the law of at least 3 days. Why does Excede think they are different.