Exclusive furniture Bad customer service Houston Texas

 I purchased a bedroom set from exlusive furniture. I was out of town so my mom took the delivery for me. When i tore the plastice off the mattress there was a big hole there. I called them back and the manager told me to take a picture and send it to their email. I did never heard from them in a month. I called back and he told me to do the same thing again and so i did. Another month passed by and nothing. I called again and tbe manager told me he was going to give the information to the customer service manager. Never heard from so i called every 3 months and it was just excuse after excuse. I called and spoke to the customer service manager and that the manager told her that he has to get approval from regional office first. Its been 3 weeks and nothing. Ive been dealing with this situation for a year now.