hotelplanner.com horrilble, ruined vacation. rip off. bad customer service, Internet

I had the worst experience ever using hotelplanner. So we booked a room at the Hyatt Regency in Newport Beach, a 5 star hotel on the beach, we get a confirmation number from hotelplanner and my debit card was charged. My confirmation that I printed out said "Thank you, your reservation is now confirmed and has been paid in full all you have to do is show up at the hotel and enjoy your stay". When we got to the hotel after being at the beach all day which by the way was 80 miles from home, they tell us they have no reservation for us and that are booked solid and have been for over a week. We showed them our confirmation and they said sorry not our problem hotelplanner never got a confirmation from us and we have no rooms. Long story short they put us in a 3 star Best Western in Costa Mesa facing a freeway for 3 dollars less and we have now been charged for both rooms. I still have not gotten a refund for the Hyatt room that we didn't get and everybody I have talked to at hotelplanner has been rude to me and not helpful at all. You would think that being their mistake they would do everything they could to fix the problem. All they offered me was 25 dollars off a future booking with them. I will never use them or their parent company getaroom.com again so 25 dollars off a future reservation with them was completely ridiculous. They ruined my night away I would have never driven 80 miles to stay at a Best Western facing a freeway nowhere near the beach. In my opinion they have committed fraud. They give you a confirmation number for your room without having one themselves from the hotel and then when you don't get a room they don't answer your calls or refund your money. FRAUD FRAUD FRAUD!!! People beware!!!!