Office Max WON'T HONOR MAXASSURANCE WARRANTY Lansing, Michigan

As an employee of the store in question, we've never once had any problems with honoring a MaxAssurance warranty, which would cover any kind of wear and tear on our covered products, even if accidentally broken by the user. Not honoring a warranty gives us no advantage, and would earn us nothing but disciplinary measures. There are no kudos for "convincing" or "deceiving" a customer out of a warranty. Nor would we be punished for too many returns.

Point of sale policy at OfficeMax is to scan each individual item, no matter the quantity, and if any bar code or UPC is unreadable (or missing), we have to get the same item off the shelf to replace it, or, if the same item is unavailable, a manager must look up the item UPC or SKU. This policy prevents ringing up the wrong item for the purchase. UPCs are unique to each and every product.

The headset in question was of a brand that OfficeMax has NEVER carried and therefore, we could not honor the MaxAssurance policy. It's as simple as that. Perhaps you or your son own multiple headsets, and you mistakenly grabbed the wrong one for the return. If you bring in the correct one we'll definitely honor the warranty, no problem.

If you feel though that a mistake has been made (it happens), please feel free to call 1-866-805-9095 for our MaxAssurance returns number. Have your receipt ready. They will ask you some basic questions about the product, and will send you a prepaid postage to return the product to them and send you a replacement if it was indeed the correct headset.