Complaint Review: RENTALCARS.COM - Internet
- RENTALCARS.COM Internet USA
- Phone:
- Web: www.rentalcars.com
- Category: Customer
RENTALCARS.COM RENTALCARS.COM DO NOT HONOR RENTAL COMMITMENTS Internet
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I booked a small pickup car with RENTALCARS.COM for the Carnival period, in Brazil. I did it 3 weeks before the desired dates and soon I received an email confirming the pickup, and the total rental amount was charged on my credit card. Just 3 days before the beginning of the rental I tried to print the booking voucher in the website but, surprisingly, the booking was turned into "awaiting confirmation" status! They deceived me! I paid for a pickup car which they had confirmed but the car was not available, they just gave me another car. This is a huge mistake in the reservations administration process and a radical violation of the consumer rights as the service was already paid and was not avaiable! To cancel the rental would be a disaster for me as there was no more pickup cars avaiable at the time I found out the pothole. Although they gave me another car (not a pickup one), it does not eliminate the severity of the situation, and did not satisfied me indeed. Therefore, I DO NOT RECOMMEND RENTALCARS.COM UNDER NO CONDITION, they do not know how to work, they do not honor the rental commitments and do not provide a standard of quality as it should be offered due to the prepayment they impose on their customers.
This report was posted on Ripoff Report on 02/12/2015 06:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rentalcarscom/internet/rentalcarscom-rentalcarscom-do-not-honor-rental-commitments-internet-1208555. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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