Renuvaderm Renuvaderm Wrinkle Reduction SerumRenuvaderm Eye Revitalizing Cream Trial starts BEFORE you get order....Customer service REFUSES to give out corporate address for letters of complaint or returns Internet

Ordered a 14 day TRIAL of this product on Dec 10.......received product sometime within the next week and half.  Was out of town for holidays so didn't actually receive package til today Dec 30, 2014.  I called the customer service number to tell them I didn't want product, that it was unopened, and i wanted to return it for a refund AND cancel any autoshipments that they may have sneaked in with the fine print.   I was told that my card had been billed the full $98 and $89 for the products on Dec 24 because thats when my trial period ended.

I explained that a trial period couldn't begin until I actually received the product and could "try" it.  I spoke to 2 CS reps and a "supervisor" and all told me that the trial began on the 10th, the day of the order,,,,,they didn't care when I reeived it and since it was a trial I wasn't "qualified" for a refund.   I explained that since I'd been billed IN FULL before I ever recived the product anD since the product was UNOPENED, I should be able to return for a refund.  They again all told me that it was a trial and I wasn't qualified.

I asked REPEATEDLY for a corporate address so I could write a letter to company head aand ALL of them said they were "PROHIBITED" from giving out that information.  They ripped me off for $200 and I can't even write the company and complain!