Complaint Review: RockAuto.com - Internet Internet
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- Author Not Confirmed
- RockAuto.com 5200 W. 130 St. Internet United States of America
- Phone: 866-762-5288
- Web: www.rockauto.com
- Category: Auto Parts
RockAuto.com RockAuto, LLC Sent me the wrong part and refused to correct the problem. Internet, Internet
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I ordered a Timken seal, part # 2955, which is supposed to have a flange on it. According to both rockauto.com and timken.com, this seal is a flange seal. The original seal is a flange seal.
What I received from RockAuto is an NOK seal in a Timken box. NOK part # UH0580E, which does not have a flange. I called and spoke to Josh at RockAuto and he informed me that this is an acceptable substitute. I disagreed, and tried to explain to him that I ordered this part specifically because it is shown in the image with a flange, and the description reads, "A flanged design allows for easier and proper installation and helps avoid cocking."
He sent me a return shipping label but expects me to pay return shipping for a part that is clearly wrong. I e-mailed him several times asking him to simply issue a refund. He declined. Worst customer service I've ever experienced. Buyer beware.
This report was posted on Ripoff Report on 11/15/2011 02:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rockautocom/internet/rockautocom-rockauto-llc-sent-me-the-wrong-part-and-refused-to-correct-the-problem-inte-798330. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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