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Report: #223834

Complaint Review: Secret Cash Card - Internet

  • Submitted:
  • Updated:
  • Reported By: Tyrone Pennsylvania
  • Author Confirmed What's this?
  • Why?
  • Secret Cash Card Internet U.S.A.

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Secret Cash Card (secretcashcard.com) charged my bank account $49.95 last week, using an electronic bank draft number 9999. This was unauthorized and not proactively done by me.

It appears the company obtained my information when I applied for an unrelated cash advance on-line. Secret Cash Card has offered a refund, which it claims will be mailed in the form of a check within 10 days. To date, it has not been received.

The charge caused my bank account to go into a negative balance and my bank paid the charge. I immediately protested the charge with my bank, but they still assessed several fees related to the secret cash card charge and other debits that went through my account that would have otherwise been paid against sufficient funds had secret cash card not charged my account.

Secret Cash Card has steadfastly claimed it can and will not reimburse me for the bank fees. Even though they were caused by their action.

I have contacted the Pennsylvania Attorney General's office regarding this matter and informed Secret Cash Card's customer support site of my intention to file a complaint.

Sam
Tyrone, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 12/05/2006 09:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/secret-cash-card/internet/secret-cash-card-charged-my-bank-account-4995-unauthorized-which-caused-bank-fees-to-be-223834. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#4 Author of original report

refund of bank fees

AUTHOR: Sam - (U.S.A.)

POSTED: Tuesday, December 12, 2006

As previously noted, I received a refund check for $49.95 from Secret Cash Card. I took the check to my bank and showed it to them and told them I would be depositing. I made a copy of the check, my deposit slip and kept the printout showing the deposit that my bank gives me.

The bank had given me provisional credit and most likely will reverse that since the company refunded the money.

One of the co-owners of the company also made arrangements for me to receive funds to cover my bank fees. The actual amount was slightly more than the actual fees and I have now received those funds.

Although, I must still contend Secret Cash Card should not do business in such a manner as to allow unknown debits to occur to a person's bank account thus causing bank fees, etc, in the first place, thanks to my persistence they have refunded their charge and all fees charged by my bank that otherwise wouldn't have been charged had Secret Cash Card not debited my account.

I hope those affected by this continue to pursue their refund and reimbursement for fees.

If you do not receive satisfaction by using secret cash card's on-line refund, which you can find on their web site, I suggest you ask to be put in touch with one of the co-owners of the company and indicate that you will pursue/continue to pursue with your bank and state's attorney general unless/until they voluntarily rectify the situation.
Good luck to everyone affected.

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#3 Author of original report

refund check received

AUTHOR: Sam - (U.S.A.)

POSTED: Friday, December 08, 2006

This morning, Dec. 8, I received a refund check from secret cash card (www.secretcashcard.com for $49.95 in the mail drawn on a bank in Texas.
The signature appears to be the initials/last name of the person who sent me the emails stating he was a co-owner of the company. He also stated refund was processed Dec. 1, check is dated Dec. 1. it was mailed Dec. 5 and received by me within 10 days of my request as their refund section of the secret cash card site states.

The co-owner has also agreed to refund bank fees/actually slightly more (I had mentioned other financial concerns created as a result of the charge initiated by this company).
Without going into great detail,
this part of it has not been totally resolved yet

I will update again later when the issue has been resolved to my satisfaction.

I would encourage any one with similiar issues to file a complaint with the company on their website www.secretcashcard.com and ask to be contacted by one of the owners regarding fees charged by their bank. It would appear if all you are owed is the $49.95, the regular customer service people can and in my case did handle that refund.

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#2 Author of original report

contact with company co-owner

AUTHOR: Sam - (U.S.A.)

POSTED: Tuesday, December 05, 2006

Today, shortly after filing my original complaint, I received an e-mail from someone who claimed to be the co-owner of secret cash card. This happened just minutes after my post here. Hard to believe the two events are related

In the course of several emails, the person, assured me my refund for the $49.95 was on the way, still later he offered to refund the fees assessed by my bank.

I am still working on this issue with this person as of this time and will post again with an update

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#1 Consumer Comment

Rip off by Secret Cash Card

AUTHOR: Vernita - (U.S.A.)

POSTED: Tuesday, December 05, 2006

I concur with the below response the exact same thing happened to me, I was furious because I went online to apply for a loan and the next thing I know I'm being charged $49.95 out of my account by this company, why would I apply for a card for $49.95 if I'm applying for a loan for help that is so stupid, I've asked them several times for my refund and to this day no reply has been received, they are very crooked at what they do and I'm quite furious. It also caused my to have a check bounce and I can't get that money back, that one transaction has caused me plenty.

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