Simons Shine Shop http://www.simonsshineshop.com Heavily scratched car finish Chicago Illinois

I'm a car guy. If you have a nice car, my opinion is to stay away from here. I now have huge scratches on my car... Acknowledged by the employees. After a discussion with owner ( who called me a liar about seeing his guy use the sponge that fell on floor) I was left to review videos of my car washing in process with a girl. Owner actually left the shop while I was reviewing! The girl I was reviewing with was making notes on the original report about her seeing the waxer drop the sponge and pick it up and keep using.... Acknowledging exactly what I saw. I asked for copies of all the paperwork and video because they were refusing to fix damages or refund my $110 wash & wax and guess what? She left the reception and brought a copy where all notes were deleted and told me to leave. I asked where all the notes were and she told me that was her copy and that she removed them for my copy. I'm awaiting the video files now. I will have to investigate how to get my car fixed by a reputable company. Due to the severity of the damage, I'm not even sure there is a solution other than a repaint, which would devalue my car. Very disappointing experience overall.