StubHub TrueAccord; spoke with BOGUS CLAIM San Diego California

I sold tickets(first time) to Nick Cannon's live show October 2017 successfully on StubHub (received confirmation that tickets were received) for face value. I was so excited that I was able to receive some of my funds back (minus processing fees) and the tickets were sold within 24 hours.

I received an email wiithin days from StubHub stating that "the buyer let us know that they were unable to gain entry" and that I had a list of options that I could do to help resolve this issue. I acted immediately, called the venue for the scan report,and attempted to contact the agent Ashley listed.

The UIC Pavillion of Chicago agreed to pull the scan report and get me the information needed; they never called back so I called again and spoke with a young lady who said the report was on Matt's desk and that she could summarize and send to me via email. I received and forwarded the email to Ashley (StubHub). No response; so I called only for Ashley to complain that she has been sick which is why she has not returned ANY of my calls and emails. She went on to ask me how does she know that I did not "manufacture" the email from UIC? What? I am calling as a consumer, folllowing up as an adult, and know my information is scrutinized? Ashley went on to defend the Buyer by saying that someone was in their seats and they had to purchase new tickets. SO THEY WERE GIVEN ACCESS??? Ashley said I needed to NOW prove that no one was sitting in their seats when they gained entry. IMPOSSIBLE! But, I tried and tried to no avail; the UIC Pavillion was insulted by the request and although I reached out to and received help from Ticketmaster, StubHub continues to hold the claim against me and has now forwarded the claim to a collection agency.

I called today and was asked if I had anything new to show and my issue was the lack of follow up and credence given to my claim and the information provided. I proved that the tickets were valid and received AND that the guests were given access. Now, it seems that they were quite late to a live show and I had EXCELLENT tickets so could it be that someone was in their seats when they arrived, maybe but GET AN USHER...this is not my debt.