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Report: #192213

Complaint Review: Synapse Connect - Salt Lake City Utah

  • Submitted:
  • Updated:
  • Reported By: Kuna Idaho
  • Author Confirmed What's this?
  • Why?
  • Synapse Connect C/o Processing Center P.O. Box 30468 Salt Lake City, Utah U.S.A.

Synapse Connect ripoff dishonest fraudulent billing Salt Lake City Utah *EDitor's Suggestions on how to get your money back into your bank account!

*Consumer Suggestion: ASSIST IN CLASS ACTION INVESTIGATION

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This is a Magazine program tied to Fredricks of Hollywood Lingere.I cancelled an offer with Fredricks of Hollywoods' Affiliate Duets.They asked me if I wanted magazine subscriptions. I said NO as I am a merchandiser for a News co. that will give me free magazines at our warehouse so I would have no use for them!

That was a few months ago. 5/17/06 I was charged $19.00 on my debit card for a House and Gardens subsription- that was never authorized. There were 2 other magazines attached that I would be billed for also: Budget Living and Martha Stewarts Living (if I did not cancel those subscriptions also).

So I am suppose to cancel subscriptions I vehemently said I did not want, waste my phone minutes at peak hours- then get more offers (worded in trick questions) to try and get me to authorize more subscriptions and to buy other services.

Last time I heard stealing someone else's debit and credit cards was identity theft and fraud. I am infuriated that they steal from me and I could end up overdrawn and short money for paying my bills.

Melody
Kuna, Idaho
U.S.A.

b>EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 05/18/2006 05:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/synapse-connect/salt-lake-city-utah-84130/synapse-connect-ripoff-dishonest-fraudulent-billing-salt-lake-city-utah-editors-suggesti-192213. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

ASSIST IN CLASS ACTION INVESTIGATION

AUTHOR: Michael - (U.S.A.)

POSTED: Wednesday, June 27, 2007

Report: #197543
View Similar Reports
Report: Synapse Connect - - NEWSUB Magazine Services
Category: Corrupt Companies

Synapse Connect AKA NEWSUB Magazine Services Magazine auto-reneral ripoff, very difficult to cancell subscription Stamford Louisville, Kentucky
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Are you also a victim of the same company or person? Want Justice? File a Ripoff Report and dont let them get away with it!
Synapse Connect - - NEWSUB Magazine Services
Phone: 800-3216247
Fax: 845-5666157
4 High Ridge Park
Stamford, Connecticut, 06905
U.S.A.

Submitted: 6/22/2006 2:41:14 AM
Modified: 6/22/2006 2:50:00 AM
Billie
shepherdsville, Kentucky


Like so many other people, I somehow got an offer of Free magazine subscriptions, and took the offer, planning to cancell when I received renewal notices. I never received anything other than the non-descript, plain-looking postcard in the mail. I didn't even know who it was from, had never heard of the company before, and thought about tossing it to the side, but now I'm glad I didn't. 'if you do not wish to continue, call 800-927-9351 by (this date) and you wil not receive your automatic renewal.

The phone line is an automated system, and I managed to get through to it on the 5th attempt, but it mentioned charging me a fee for cancelling early, but could refund the charges if I waited to cancell. They didn't mention how much the charges would be, or how much longer I would have to wait to cancell.

I have read on here that you can not speak into the phone and you will be put through to an operator, and you can press '0' also.

I contacted time magazine about unsubscribing, and they wrote me an email back saying I had to cancell through NewSub. They provided me with the above information, and on the website listed above, I found an email-form where you can request to cancell your subscription.
You can find it yourself if you go to the home page, and select HELP at the very bottom of the page, beside where it says synapse connect on the bottom of the page.
This will open a new window.
Click or scroll down to the 'Contact us' section.
Click on Customer service.
Now fill out the form and select 'cancell subscriptions/renewals' in the subject box.

I sent them a message asking them to cancell my subscription and gave them my subscription ID# that was on the white postacrd they sent. I still have yet to hear back from them, but I will write a comment to this when I get this settled with them.

Billie
Shepherdsville, Kentucky
U.S.A.

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