T-mobile Phillip Humm. Steven Nicley T-Mobile Fraudulent Fees Bellevue, Washington

I would like to file a formal against the T-mobile CEO Phillip Humm, I have tried over and over again to get a hold of someone in the corporate office to resolve my issue, but have not had any luck.  I got a hold of Steven Nicley who was a complete jerk when I asked for corporate and his advice look it up.  Is this guy serious he doesn't have the number to his boss.  I am having a problem with a fee from a phone which was covered under warranty should not be applied.  I returned a defective phone back in January which had no physical damage.  I just got a bill three months later for 190.00 for physical damage to my phone.  When sent my phone back there was no physical damage.  I called and the only information they could give me is that the tech said the LCD was broken which is false.  In January I took my defective phone to a t-mobile location so they could import my contacts to my new replacement phone.  There was no physical damage to my phone.  I even pay for full insurance on my phone, if what they are stating is true I could have just filed a claim with asurion their insurance carrier and get a brand new phone not a refurbished one that I still have the same issue with.  T-Mobile has not been helpful and couldn't care less.  I know when I sent my phone off nothing was wrong with it.  If when the received it if the LCD as they allege was broken in happen when it was in the mail.  I would like this money re-funded to my account immediately or I will take the proper measure.  What T-mobile is doing is wrong and I have never dealt with a company in-which you cannot get a hold of someone in the corporate offices.  They hide behind emails and they are a joke.  Phillip Humm is a coward who should not be a CEO if he is afraid to deal with his customers.  I want this fixed.  

Sincerely,
Ms. Bozza