Telecheck TRS Telecheck scam? Houston Texas

I received a letter from Telecheck stating that a check to Walmart could not be read by the special card reader (electroni). Since I don't write checks at Walmart, I assumed this was a scam and was going to throw the letter away. Then I received a phone call from them. According to the people I have spoken to, a check was written with my name, address and driver's license at a Walmart. However, the check is not from my bank (nor is it even from a bank in my state) and the number doesn't match my checking account number. I even called the bank that the check was written on and they have no record of an account under my name.

This has been a nightmare to clear up. I have spoken to numerous people at Telecheck who have all been unhelpful. Each time I call, I get different information. I've been told that I cannot be provided with a copy of the check because the identity of the person who wrote the check needs to be protected. As the victim, this is a real slap in the face. I've also been told that there is no check to provide because this was an electronic transfer. I can't get a copy of the report off the Web because the account number is needed and Telecheck won't give me the account number of the check, only the last four digits.

I understand that the job of Telecheck TRS is to recover money from people who write bad checks. However, I didn't write the check and I can't seem to get that point across. (Yes, I've completed the ID affidavit and called the police to file a report.) All in all, it's been a frustrating three days.

Laurie
Houston, Texas
U.S.A.