- Report: #1131824
Report - Rebuttal - Arbitrate
Complaint Review: Benjamin Franklin Plumbing
Benjamin Franklin Plumbing1651 South Macedo Blvd Port St Lucie, Florida USA
Benjamin Franklin Plumbing Refused to refund me my $115.00 when I have a voicemail fro Matt the GM indicating that he would do so. Port St Lucie Florida
*General Comment: Riiiiiight....
*Consumer Comment: Check your contract to see how to cancel
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I saw an add on a local magazine for a $25.00 discount on plumbing services. My shower/tub faucet was leaking and needed a new cartridge. The plumber couldn't fix it and told me I needed a new valve. This salesman pressured me into signing an agreement to become a club member. I hurried to sign the membership form because I was tired of listening to this guy talk about being a former cop and investigator with the prosecutors office. He wouldn't shut up. I had to write a $140.00 check which included the $115.00 membership fee. Then the guy goes on to tell me that it will cost $509.15 to have a new valve installed. I thought this was extremely expensive so I called a friend of mine and asked him if he knew any plumbers. He referred one to me and the guy told me he would install the valve for $100.00 and I would buy the valve.You can get a Moen valve on the internet for $65.00. That would be $165.00 for the job compared to $509.15. Can you believe it? What a ripoff.
I called Benjamin Franklin Plumbing and told them that I did not want their services that they were to expensive. I get a call from the GM(Matt), who leaves a voicemail telling me that he will refund my membership fee of $115.00. THATS RIGHT! I clearly have documented-recorded info indicating that this GM Matt will refund my money.
I had my wife call Matt. He got very irate with her and even called her a b**** on the phone. Unbelievable that a higher management person would say such a mean and degrading comment.
I was irate after my wife called me and told me what this guy said. He got nasty with me on the phone now changing his mind and saying that he was not going to refund my money and hung up on me. He wanted me to prove that I got a better price.Then why the hell did you call me in the first place and tell me you were refunding the money?
This is clearly a sick and unprofessional way of doing business. I want the public to know about this GM Matt and Benjamin Plumbing.
This report was posted on Ripoff Report on 03/19/2014 09:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Benjamin-Franklin-Plumbing/Port-St-Lucie-Florida-34983/Benjamin-Franklin-Plumbing-Refused-to-refund-me-my-11500-when-I-have-a-voicemail-fro-Ma-1131824. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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