Complaint Review: The AC Outlet - Hollywood Florida
The AC Outlet theacoutlet.com Shipped a damaged heat pump and will not replace, repair or refund Hollywood Florida
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I placed an online order for a 2 ton heat pump on 9/9/20. When I received the shipment I found that it was dented on the top of the unit, the fan would not turn and the coil was also bent. I sent pictures to the seller but was advised to file a damage report with FedEx the shipping company, which I have done. Meanwhile I haven't gotten any response and I need to install the heat pump. I was told that I could install it damaged and file a warranty claim to the manufacturer. All of my other options were at my expense, such as pay for the return shipping and get a partial refund, pay for replacement parts, sell it to someone else and reorder from them. This was my worst online purchase problem.
This report was posted on Ripoff Report on 09/18/2020 10:20 PM and is a permanent record located here: https://www.ripoffreport.com/report/ac-outlet/hollywood-florida-dotcom-heat-1500027. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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