1-800-Accountant Refusal to Refund / Kept $2K for No Services ny ny

1800Accountant offered services to me for a menu of acctg services. I paid an initial pmt of $1950 and was to pay a second payment of $1700 in thirty days. I uploaded a few documents but never got around to getting everything set up -- had some personal things going on and financially it just wasn't working for me. I tried to cancel before the initial thirty days as I didn't want that payment to go through, and I was urged to stay and push the second payment out to September.

I thought that was very nice -- at first. I now know once they had me in past thirty days, they can keep your money, regardless of any servies provided or not -- per their policies. Needless to say, come August the personal issues were still heightened with covid and family deaths, business and personal issues combined... I decided to cancel this for now and possibly revisit when I had the time and finances to really dedicate to it. I still hadn't uploaded everything and received zero work product at this point.

I asked for a refund and was told that it was a "no refund policy for any reason outside of thirty days." Doesn't matter that they delivered no service. They would not refund. I'm now concerned they may also take the other $1700 out of my account. I've filed complaints and was told by Mark Johnson there that it would be escalated and I should "expect a call within 24-48 hours." I was also told this initially when I tried to get a refund and never received a call -- 2 weeks posted before I finally called again myself to hear it phone to phone. They were just avoiding me as they had no intention of refunding my money. Again, I received no services at all. Not a document was touched, ever.