Complaint Review: Adobe - San Jose California
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- Author Not Confirmed
- Adobe 345 Park Avenue San Jose, California United States
- Phone:
- Web: https://www.adobe.com
- Category: online photo editing
Adobe Feeling deceived by predatory cancellation fee San Jose California
*Consumer Comment: Dead Giveaway
*Consumer Comment: Read the terms before you purchase.
*General Comment: Reading comprehension
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I signed up for a Trial. The welcome message stated: "After the free trial ends on August 25, 2024, you will be charged CAD $29.37 (incl. tax) monthly. Your subscription will automatically renew annually until you cancel (price subject to change)."
Note the use of 'monthly' here.
When I went to cancel they will bill for for the remained of the year, in my case another $116.96.
I feel deceived, and I have a very low opinion of the predatory billing practice. Shame on Adobe.
I will make an effort publicize this practice to help other prospects from making a similar naive mistake.
I see the Better Business Bureau has this when I logged this experience there:
Current Alerts For This Business Government Action: BBB reports on known government actions involving business’ marketplace conduct:: FTC vs Adobe Systems
The Federal Trade Commission is taking action against software maker Adobe and two of its executives, Maninder Sawhney and David Wadhwani, for deceiving consumers
This report was posted on Ripoff Report on 11/23/2024 11:53 AM and is a permanent record located here: https://www.ripoffreport.com/report/adobe/san-jose-california-feeling-1535059. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
Dead Giveaway
AUTHOR: Irv - (United States)
SUBMITTED: Monday, November 25, 2024
Predatory my %#@! That's the BS serial deadbeats use. You can also forget the BBB. The BBB is not part of any government or law enforcement entity and as such has absolutely ZERO AUTHORITY over ANY business. The ONLY purpose of the BBB with all their PHONEY BALONEY, is to SELL "A+" phoney ratings to any business willing to pay the price. The BBB phoney ratings and phoney accreditations are PURCHASED. The BBB is absolutely meaningless and is a PAY FOR PLAY CON-GAME!
#2 Consumer Comment
Read the terms before you purchase.
AUTHOR: Jeff - (United States)
SUBMITTED: Sunday, November 24, 2024
Read the terms before you buy next time. You were required to sign up for 12 months in order to get that monthly pricing.
#1 General Comment
Reading comprehension
AUTHOR: Flint - (United States)
SUBMITTED: Sunday, November 24, 2024
If it was a month to month plan, why is it referring to the subscription renewing annually? Besides, the welcome message only gets displayed AFTER you have already signed the contract. Next time, read the contract before agreeing to it. $100 is a cheap way to learn that lesson. Ask anyone who has bought a timeshare about how expensive it can get.
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