Complaint Review: Airbnb - San Francisco California
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- Author Not Confirmed
- Airbnb 888 Brennan St. San Francisco, California United States
- Phone: 1-855-424-7262
- Web: Airbnb.com
- Category: Property Management
Airbnb Host REFUSED SERVICE DOG - Terrorized us for 3 days Airbnb wont refund - San Francisco California
*Consumer Comment: Go Hire An Attorney
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We showed host service dog certificate and she still charged us a fee (ILLEGAL) and then stil refused to let our dog into home ?? Airbnb states they wont refund ....I will sue them - these laws making it illegal to refuse a service dog are protected by the DOJ (Dept of Justice) and ADA. Some lakey named Emma lies that she is in the legal dept. and dismisses me.
Keeps harrassing me and telling me host doesnt remember EVEN though I remind them my husband was there and that makes 2 against 1 ! Please send me a lawyer in San Diego - this was a tragic situation and caused medical problems/pain and suffering that frankly, are ongoing. I have an open and shut case and they have been proven guilty on this before.....
This report was posted on Ripoff Report on 07/10/2019 09:57 AM and is a permanent record located here: https://www.ripoffreport.com/report/airbnb/san-francisco-california-host-1481703. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Go Hire An Attorney
AUTHOR: Jim - (United States)
SUBMITTED: Thursday, July 11, 2019
Websites don't just send a lawyer to you for free; they won't even send you a lawyer for a fee. If you are going to pursue the case, then go out and hire a lawyer to write a legal letter to collect the fee back. Will the lawyer charge you? Maybe; lawyers don't often work civil cases for free. But Airbnb should technically not charge you a fee under the ADA for a licensed service dog and you would be entitled to a refund.
On another point, your ongoing medical problems and pain are irrelevant since none of that has to do with your case, nor would the who said what because the oral conversations don't matter. The only issue to focus on is that they charged you a pet fee when your service dog was properly licensed as such.
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