Report: #1487690

Complaint Review: AirBnB -

  • Submitted:
  • Updated:
  • Reported By: Neil Lundy — Scarborough Ontario Canada

AirBnB AirBnB took $1,393.18CDN from my credit card and I did not authorize it. They refuse to give it back.

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I went to Airbnb to book accommodations in Turks and Caicos. I narrowed it down to 4 places. I notified them by making a tentative booking. One place got back to me and I said yes and sent them a $775 CDN down payment. I notified the other 3 places that I booked with somebody else and will not book with them. Two of them emailed me back saying “thanks for the heads up”.

A week later I was checking my bank info and noticed that the 3 AirBnb billed my credit card totalling $,1,393.18 CDN!!. You can’t get a hold of AirBnb. It doesn’t have a ‘contact us’ category on its site. So I called my bank and they established a 3 way connection. I explained to this arrogant Airbnb spokesperson what happened.

I gave no authority to take money from my card. Then my bank lady spoke up: “Why would he book 3 additional places for the same dates? It makes no sense,”  The AirBnB guy said. “Sorry we are not responsible”! 

Airbnb refused to give my money back. My bank lady spoke up “This conversation is over. My bank is filing a fraud report complete with a recording of the conversation. My bank lady said to him “you will be hearing from us. Goodbye.”

Airbnb ….. be very careful. They are a dishonest company.

This report was posted on Ripoff Report on 11/12/2019 02:27 PM and is a permanent record located here: https://www.ripoffreport.com/report/airbnb/took-cdn-credit-card-i-did-1487690. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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