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Report: #1484107

Complaint Review: Amazon Prime Now -

  • Submitted:
  • Updated:
  • Reported By: Francis — Los Angeles United States
  • Author Confirmed What's this?
  • Why?
  • Amazon Prime Now United States

Amazon Prime Now DID NOT DELIVER GROCERIES AS SPECIFIED ON THEIR SITE

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The Order #: 111-1775509-4286611. I ordered grocering on Amazon Prime now. I left special instructions to have the driver call upon arrival so I could let them in to complete delivery. No one called and Jonathan the delivery driver marked the delivery as undeliverable. I was told by two employees that the driver does not have access to delivery instructions. SO THEN WHY DO I HAVE THE OPTION TO LEAVE SPECIAL INSTRUCTIONS IF THE ONLY PERSON WHO NEEDS TO READ THEM DOES NOT HAVE ACCESS.

That was excuse # 1. Excuse #2 was that the "leader" at Amazon who I requested a call from said that no one (not even a member of the store (3rd and Fairfax in Los Angeles) could contact the driver at 2:20pm today to re-deliver the food (which was scheduled to be delivered between 2 and 4pm today). Whats to difference between that type of service and me giving my money to a perfect stranger and asking them to go bring me my groceries since no one at Amazon seems to be able to contact anyone who is deliverig their food.

If I was an executive at Amazon (which I never will be, because I wouldn't work for a double talking company) you can be sure they would have contacted that driver and made sure I got my groceries. So I will never be using Amazon Prime now again for any type of deliveries. Amazon....you may as well re-invent the wheel and put together a logistics and supply chain for groceries that actually works instead of making excuses for a system that doesnt work.

This report was posted on Ripoff Report on 08/26/2019 06:35 PM and is a permanent record located here: https://www.ripoffreport.com/report/amazon-prime/did-deliver-groceries-site-1484107. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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